Customer Experience Representative DIX30

CARBONLEO; Montreal (administrative region); On-site; CAD 1,928,640 - 2,617,440; Full time

Job summary

Carbonleo is seeking a Customer Experience Representative for Quartier DIX30 in the Greater Montreal Area. You will deliver exceptional service, know store locations and promotions, and assist visitors with inquiries and gift card purchases.

The role requires a bilingual French/English candidate with strong communication and multitasking skills, to contribute to a lively, customer-focused environment at a premier retail destination.

Qualifications

• High school diploma or post-secondary diploma.
• 6 months to 1 year of customer service experience.
• Bilingual French/English required.
• Ability to communicate effectively and multitask in a dynamic environment.
• Friendly, solution-oriented approach.

Responsibilities

• Deliver impeccable customer service and a memorable experience to visitors.
• Maintain knowledge of Quartier DIX30 locations, events and promotions.
• Respond to questions or requests from visitors and provide clear information.
• Sell DIX30 gift cards.
• Develop and maintain good relations with retailers and visitors.

Skills

Bilingual (French/English)

Communication skills

Multitasking

Computer skills (Outlook, Word, web)

Education

High school diploma or post-secondary diploma

Tools

Outlook

Word

Internet / Browsers

Job description

At Carbonleo, we are experienced builders. Our large-scale real estate projects aim to create exceptional moments and sustainably improve the lives of the communities in which they are built, from an economic, human and environmental point of view. Would you like to help us achieve this? This could be the perfect role for you!

Who We Are

Carbonleo is a company whose mission is to create unique experiences through innovative real estate projects at the forefront of international trends. Proudly Quebec-based, our private real estate development and management company brings together a team with many years of combined real estate and retail experience.

Founded in 2012, we now employ more than 170 people who work on our diverse and exciting projects in the Greater Montreal Area, including:

• Royalmount, a new Montreal destination in the heart of Midtown, where connectivity, creativity and sustainability form a unique whole. It is the first 100% carbon‑neutral mixed‑use project in the Americas, and the largest LEED Gold retail development in Canada. Royalmount boasts over 170 retailers, including 60 restaurants and experiential attractions.
• Quartier DIX30, Canada’s second‑largest multifunctional shopping centre, located in Brossard.
• The Four Seasons Hotel and Private Residences Montreal, a luxury lodging and dining destination located in the heart of downtown.

The Position

The Customer Experience Representative must ensure impeccable, professional and courteous customer service.

• Deliver impeccable customer service and a unique experience with every interaction.
• Maintain in‑depth knowledge of Quartier DIX30: store locations, events and promotions.
• Make sure you’re on top of promotional and tourism campaigns.
• Know retailers’ locations so you can provide clear, straightforward information.
• Respond to any questions or requests from visitors to Quartier DIX30.
• Sell DIX30 gift cards.
• Develop and maintain good relations with retailers, partners, colleagues and visitors.
• Maintain knowledge of retailers’ products, price ranges, sales and special events, so as to be able to offer suggestions based on customers’ needs.
• Be able to walk the site to direct customers, check gift‑card machines and socialize with customers.
• Maintain a clean, tidy and uncluttered work environment.

Our Ideal Colleague

• High school diploma or post‑secondary diploma.
• Relevant customer service experience (6 months to 1 year).
• Positive attitude and exceptional customer service.
• Proactivity.
• Ability to communicate effectively.
• Ability to work in a dynamic environment with the ability to multitask while maintaining a high level of professionalism.
• Friendly, solution‑oriented approach.
• Computer skills (Outlook, Word, Internet environment).
• Organized and excellent prioritization skills.
• Excellent written and spoken communication skills.
• Bilingualism French/English required.
• Flexibility in availability to meet the operational needs of Quartier DIX30 (evenings, weekends, etc.).

Diversity, equity and inclusion are our top priorities

At Carbonleo, we are proud ambassadors of equality in employment, and we prohibit discrimination based on age, skin colour, origin, religion, gender, sexual orientation or any other characteristic protected under federal, provincial and municipal legislation. We are committed to creating and maintaining an accessible and inclusive workplace. If we contact you for an interview and you require special support, please let us know!