Customer Experience Leader: Service & Store Ops

The Home Depot Canada; Calgary; On-site; CAD 65,000 - 90,000; Full time

Job summary

The Home Depot Canada is seeking a Customer Experience Manager (CXM) to oversee store standards in customer service, department readiness and operational processes. You will coach associates, handle escalations and ensure a safe opening/closing process.

As a member of the store leadership team, you will collaborate with the Store Manager and Assistant Store Managers on performance, talent planning, and daily decisions to deliver exceptional shopping experiences for customers.

Qualifications

• Highschool diploma or equivalent required.
• 2+ years of customer service experience an asset.
• 1–2 years of retail or trade experience an asset.
• At least 1 year of leadership experience in a relevant role.

Responsibilities

• Drive customer service and associate engagement; coach and train associates on proper customer service techniques and ensure team is providing the highest level of customer service.
• Assign, manage and direct associates' work and duties to drive customer service results.
• Resolve customer escalations within the store and through Customer Care.
• Ensure store readiness for high-volume periods.
• Lead store kickoff meetings and manage day-to-day operations as Manager on Duty.

Skills

Organizational skills

Problem-solving

Advanced communication

Education

Highschool Diploma or Equivalent

Job description

The Home Depot Canada is seeking a Customer Experience Manager (CXM) to oversee store standards in customer service, department readiness and operational processes. You will coach associates, handle escalations and ensure a safe opening/closing process.

As a member of the store leadership team, you will collaborate with the Store Manager and Assistant Store Managers on performance, talent planning, and daily decisions to deliver exceptional shopping experiences for customers.