Customer Experience Lead, Retail Department

Kibbi; Ottawa; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Inclusive environment

Work-life balance

Employee discounts

Insurance benefits

Job summary

RONA is seeking a store leadership professional to supervise store operations, manage promotions, and coach teams. The role emphasizes strong leadership, staffing, and adherence to budgets while delivering exceptional customer experiences.

You will oversee merchandising, staffing, schedules, and training, with a focus on driving results in a dynamic retail environment and supporting the store's growth and community presence.

Qualifications

• 5 years experience in personnel management.
• Experience managing a retail business.
• Excellent communication skills.

Responsibilities

• Supervise work according to set priorities and the company's requirements.
• Resolve any issue that may arise while ensuring customer satisfaction.
• Carry out merchandising duties according to the Store Manager's directions.
• Supervise the replenishment process.
• Manage promotional activities according to sales, company initiatives.
• Be aware of current trends and competitors to help develop effective marketing strategy.
• Assist in recruiting staff for the department under your responsibility.
• Determine work schedule while complying with the established labour budget and ensuring that customer needs are met.
• Coach, encourage, and motivate teams.
• Other related tasks to ensure the store runs smoothly.

Skills

Leadership

Communication

Autonomy

Job description

RONA is seeking a store leadership professional to supervise store operations, manage promotions, and coach teams. The role emphasizes strong leadership, staffing, and adherence to budgets while delivering exceptional customer experiences.

You will oversee merchandising, staffing, schedules, and training, with a focus on driving results in a dynamic retail environment and supporting the store's growth and community presence.