Front End Supervisor — Customer Experience & Training

RONA; St. Albert; On-site; CAD 40,000 - 56,000; Full time

Benefits offered by this job

Inclusive environment

Work-life balance

Employee discounts

Insurance benefits

Telemedicine access (GreenShield+)

Career advancement

Community involvement

Training program

Student incentive

Job summary

RONA is seeking a store supervisor to lead frontend teams and ensure customers receive outstanding service. You will supervise staff, manage register coverage, and monitor store operations while training team members on company programs and initiatives, including Pro, RPP, financing, and fundraising.

The role emphasizes customer focus and teamwork. The position offers opportunities for advancement within the company and involves a hands-on approach to daily store management in a

Qualifications

• 1 year of retail experience.
• 1 year of team supervision.
• Strong problem solving skills.
• Excellent communication skills.
• Strong attention to details.

Responsibilities

• Supervise frontend staff to ensure service standards are being maintained.
• Oversee register coverage and store supply usage.
• Provide refunds and monitor cash drawer amounts.
• Perform opening and closing procedures.
• Provide excellent customer service by assisting customers and addressing any issues.
• Understand, train and promote company programs and initiatives (Pro, RPP, financing, survey, fundraising).
• Train and mentor new associates.
• Other related tasks to ensure the store runs smoothly.

Skills

Retail experience

Team supervision

Problem solving

Communication

Attention to detail

Job description

RONA is seeking a store supervisor to lead frontend teams and ensure customers receive outstanding service. You will supervise staff, manage register coverage, and monitor store operations while training team members on company programs and initiatives, including Pro, RPP, financing, and fundraising.

The role emphasizes customer focus and teamwork. The position offers opportunities for advancement within the company and involves a hands-on approach to daily store management in a