Retail Department Manager — Drive Team Leadership & Growth

RONA; Laval (administrative region); On-site; CAD 50,000 - 65,000; Full time

Benefits offered by this job

Inclusive environment

Work-life balance

Employee discounts

Insurance benefits

Telemedicine access

Career advancement

Community involvement

Training programs

Student incentive program

Job summary

RONA in Laval, Quebec is seeking a senior store supervisor to lead a department and drive customer satisfaction. You will oversee staff, merchandise, promotions, and replenishment, ensuring smooth store operations and strong results.

The role emphasizes leadership, recruiting, schedule planning, and coaching to build a high-performing team that delivers an outstanding customer experience and contributes to store growth.

Qualifications

• 5 years experience in personnel management.
• Experience managing a retail business.
• Strong leadership skills, resourceful and autonomous.
• Excellent communication skills.

Responsibilities

• Supervise work according to set priorities and the company’s requirements
• Resolve any issue that may arise while ensuring customer satisfaction
• Carry out merchandising duties according to the Store Manager’s directions
• Supervise the replenishment process
• Manage promotional activities according to sales, company initiatives. Be aware of current trends and competitors to help develop effective marketing strategy
• Assist in recruiting staff for the department under your responsibility
• Determine work schedule while complying with the established labour budget and ensuring that customer needs are met
• Coach, encourage, and motivate teams
• Other related tasks to ensure the store runs smoothly

Skills

Leadership

Communication

Retail management

Job description

RONA in Laval, Quebec is seeking a senior store supervisor to lead a department and drive customer satisfaction. You will oversee staff, merchandise, promotions, and replenishment, ensuring smooth store operations and strong results.

The role emphasizes leadership, recruiting, schedule planning, and coaching to build a high-performing team that delivers an outstanding customer experience and contributes to store growth.