Retail Department Manager: Lead Teams, Elevate Service

RONA; Markham; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Inclusive environment

Work-life balance

Employee discounts

Insurance benefits

Telemedicine access

Career advancement

Community involvement

Team training

Student incentive program

Job summary

RONA in Canada seeks a Store Manager to lead a busy department, supervise staff and drive outstanding customer service in a retail environment.

You will plan work schedules, oversee promotions and merchandising, recruit and coach teams, and ensure smooth operations within budget.

RONA values diversity, offers training, employee discounts, and opportunities for advancement in a community‑minded company.

Qualifications

• 5 years experience in personnel management.
• Experience managing a retail business.
• Strong leadership skills, resourceful and autonomous.
• Excellent communication skills.

Responsibilities

• Supervise work according to set priorities and the company’s requirements.
• Resolve any issue that may arise while ensuring customer satisfaction.
• Carry out merchandising duties according to the Store Manager’s directions.
• Supervise the replenishment process.
• Manage promotional activities according to sales, company initiatives. Be aware of current trends and competitors to help develop effective marketing strategy.
• Assist in recruiting staff for the department under your responsibility.
• Determine work schedule while complying with the established labour budget and ensuring that customer needs are met.
• Coach, encourage, and motivate teams.
• Other related tasks to ensure the store runs smoothly.

Skills

Leadership

Retail management

Team motivation

Communication

Job description

RONA in Canada seeks a Store Manager to lead a busy department, supervise staff and drive outstanding customer service in a retail environment.

You will plan work schedules, oversee promotions and merchandising, recruit and coach teams, and ensure smooth operations within budget.

RONA values diversity, offers training, employee discounts, and opportunities for advancement in a community‑minded company.