Customer Experience & Growth Specialist

VitalAire Canada Inc.; Edmonton; Hybrid; CAD 42,000 - 60,000; Full time

Job summary

Air Liquide Canada’s Customer Experience Centre representative delivers an exceptional customer experience by handling orders and inquiries across multiple channels—phone, email, web requests and invoicing—while collaborating with sales, logistics and admin teams in Edmonton.

The role also emphasizes proactive sales support, order follow‑ups, simple quotes, and coordinating shipments to ensure timely delivery and customer satisfaction.

Qualifications

• Post-secondary diploma in Marketing, Sales or a related field.
• Strong written and spoken English communication skills.
• 2–5 years of experience in a call center environment.
• Proficient with Ring Central, Google Suites, ERP and CRM systems.

Responsibilities

• Receives and processes customer orders via phone, email, fax and online channels.
• Responds to inquiries on pricing, stock, order follow‑up, RMA, and technical questions.
• Supports sales and logistics teams and coordinates shipping and delivery.
• Provides back‑office support and basic quotes; identifies upsell opportunities.

Skills

Communication

English proficiency

Education

Post-secondary diploma in Marketing or related field

Tools

Ring Central

Google Suites

ERP

CRM

Computer systems

Job description

Air Liquide Canada’s Customer Experience Centre representative delivers an exceptional customer experience by handling orders and inquiries across multiple channels—phone, email, web requests and invoicing—while collaborating with sales, logistics and admin teams in Edmonton.

The role also emphasizes proactive sales support, order follow‑ups, simple quotes, and coordinating shipments to ensure timely delivery and customer satisfaction.