Auto Body Collision Customer Experience Specialist

CSN Collision; Oshawa; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Extended health care

Dental benefits

Life insurance

Job summary

An auto body repair shop in Oshawa is seeking a skilled customer service representative to manage customer inquiries and insurance claims, and to handle office administration tasks. The ideal candidate will have 3 to 5 years of experience in automotive services, excellent communication skills, and a valid driver's license. The company offers extensive health and dental benefits, along with life insurance, in an environment that emphasizes teamwork and customer satisfaction.

Qualifications

• 3 to 5 years of experience in automotive parts preferred.
• Experience handling warranty claims.
• Valid driver's license required.

Responsibilities

• Process customers in a professional manner.
• Keep customers updated throughout the repair process.
• Schedule and book repair appointments as needed.
• Manage insurance claims and payments.
• Maintain safety and security training.

Skills

Organizational skills

Communication

Customer service

Problem solving

Tools

ARMS system

Mitchell

Qapter

Collision Link

Prog i Parts

Job description

An auto body repair shop in Oshawa is seeking a skilled customer service representative to manage customer inquiries and insurance claims, and to handle office administration tasks. The ideal candidate will have 3 to 5 years of experience in automotive services, excellent communication skills, and a valid driver's license. The company offers extensive health and dental benefits, along with life insurance, in an environment that emphasizes teamwork and customer satisfaction.