Customer Experience Associate (Requisition ID: 272154)

Powell River Educational Services Society; Powell River; On-site; CAD 28,000 - 30,000; Part time

Job summary

Scotiabank in Powell River is seeking a part-time Customer Experience Associate to be the face of our branches, delivering friendly service and helping customers meet their financial goals.

You will process transactions, uncover needs, promote mobile banking, and contribute to branch targets. This role suits people with strong customer service, adaptable schedules, and a passion for helping others.

Competitive hourly pay between 20 and 22 CAD, with benefits and incentives.

Qualifications

• Proven customer service skills through work or community involvement.
• Willing to assist in a professional, friendly, and efficient manner.
• Available to work a flexible schedule.
• Comfortable in simple sales situations and promoting digital options.
• Strong technical skills to explain mobile banking apps.

Responsibilities

• Provide exceptional customer service at branch level.
• Process day-to-day transactions accurately.
• Identify sales opportunities and promote banking products.
• Educate customers on mobile banking and self-service apps.
• Support team goals and maintain a customer-centric approach.

Skills

Customer service

Sales

Technical literacy

Flexible scheduling

Communication

Job description

Location: Powell River/qathet Regional District

Salary Or Wage: $20 to $22 per hour

Start Date: As soon as possible

Job Type: Part Time

List of Requirements

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly, and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

List of Duties

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer's journey by:

• Taking a proactive approach to discovering our customer's needs and listening to understand what they are asking for
• Processing day to day transactions
• Contributing to the Branch's targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers' needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

What's in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities - for you and our customers
• You can expect to be recognized and rewarded for high-performance. You'll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package.
• May also be eligible for a branch incentive bonus (prorated and performance-based).