Customer Experience Associate (Precious Metals Analyst)

Canada Gold; Vancouver; On-site; CAD 30,000 - 34,000; Full time

Benefits offered by this job

Paid training

Advancement opportunities

Job summary

Canada Gold is seeking a full-time Customer Experience Associate (Precious Metals Analyst) at our Vancouver store. You will guide customers through the process of buying or selling gold and other valuables, delivering outstanding in-person and phone-based service.

Training is provided to build knowledge and confidence. You will evaluate jewelry and precious metals, educate customers, and maintain a clean, professional environment while supporting day-to-day operations.

Qualifications

• Minimum 1 year of customer service experience.
• Strong communication and interpersonal skills.
• A sharp eye for detail and solid problem-solving abilities.
• Comfort with basic math and computer systems.
• A motivated, eager-to-learn mindset with a desire to grow.

Responsibilities

• Deliver outstanding in-person and phone-based customer service.
• Evaluate jewelry and precious metals using our tools and training.
• Educate customers and provide transparent, accurate information.
• Maintain a clean, professional, and organized store environment.
• Support day-to-day operations and contribute to team success.

Skills

Customer service

Communication

Interpersonal skills

Math basics

Computer skills

Eager to learn

Job description

Customer Experience Associate (Precious Metals Analyst)

About the Role

We’re looking for a full-time Customer Experience Associate (Precious Metals Analyst) to join our growing team at our Vancouver locatio n ( 2490 Main Street, Vancouver, BC, V5E 3E2 ) T his is a hands-on, customer-facing role where no two days are the same.

You’ll be the face of our business—guiding customers through the process of buying or selling gold, silver, and other valuables. Don’t worry if you’re new to the industry—we provide full training to give you the knowledge and confidence to succeed.

What You’ll Do

• Deliver outstanding in-person and phone-based customer service
• Evaluate jewelry and precious metals using our tools and training
• Educate customers and provide transparent, accurate information
• Maintain a clean, professional, and organized store environment
• Support day-to-day operations and contribute to team success

What You Bring

• A passion for customer service and helping people
• Strong communication and interpersonal skills
• A sharp eye for detail and solid problem-solving abilities
• Comfort with basic math and computer systems
• A motivated, eager-to-learn mindset with a desire to grow

What We Offer

• $22 - $25/hour + performance-based customer service bonuses
• Paid, hands‑on training in a unique and growing industry
• Clear opportunities for advancement across Canada Gold locations
• A supportive, team-oriented environment where your growth matters

Schedule

• Full-time, 8-hour shifts
• Evening shifts including weekdays and weekends
• The successful hire must be able to work Evenings and Weekends

Experience

• Minimum 1 year of customer service experience required

Why Join Canada Gold?

This is more than a retail job—it’s an opportunity to build expertise in a specialized, high-value industry while developing real customer advisory skills. If you’re looking for a role where you can grow, learn, and make an impact every day, we’d love to meet you.

• Full In-Store Training Program
• Opportunities for Growth and Advancement at our offices throughout Canada

Additional Information

Vacancy Status

This posting is for a new vacancy.

Equal Opportunity Employer

We are committed to fostering an inclusive workplace where everyone is treated with respect and dignity. We welcome applications from all qualified individuals and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of any characteristic protected by applicable federal, provincial, or territorial human rights legislation.

Accessibility & Accommodation

We are committed to providing an accessible and inclusive recruitment process. Accommodations are available upon request for candidates participating in all stages of the hiring process. If you require accommodation, please let us know and we will work with you to meet your needs.

Privacy

Personal information collected during the recruitment process will be used solely for recruitment and employment purposes and will be handled in accordance with applicable privacy legislation.

About Canada Gold

Canada Gold is a premier precious metals retailer and authorized distributor of the Royal Canadian Mint. Trusted by customers across Canada and the Pacific Northwest, we pride ourselves on delivering expert service, competitive value, and complete transparency. Driven by integrity and market expertise, we empower customers to buy and sell precious metals with confidence.

A family-owned and operated business, we are proud to have one of the highest repeat and referral rates in the industry—a testament to the transparent and dependable service our customers rely on.