Customer Experience Associate- Future Opportunities

toronto dominion bank; Stratford; Hybride; CAD 36 000 - 44 000; Plein temps

Avantages offerts par ce poste

Leadership opportunities

Meaningful healthcare work

Competitive salary

Résumé du poste

CarePartners is seeking an Onboarding Coordinator to join our Shared Services team. This role supports onboarding for new hires across Ontario with hybrid work options and a focus on customer service, coordination, and problem solving.

The position is temporary full-time, Monday–Friday, with 1–2 days in the office. You will coordinate new hire paperwork, orientation scheduling, credentialing, and system setup while collaborating with Talent Acquisition, Leadership, Operations, and IT.

Qualifications

• University Degree or College diploma in Business, Human Resources or a related field is an asset.
• Minimum Two (2) years’ experience in an administrative or coordinator capacity.
• Demonstrated customer service and critical thinking skills.
• A focus on problem solving and being solution-driven with ideas.
• Effective communication skills with individuals at all levels.

Responsabilités

• Assist Talent Acquisition and Leadership teams with collection of new hire paperwork using the ATS.
• Support new hires with completion of forms and answer questions.
• Schedule orientation and confirm attendance; set up virtual orientations.
• Coordinate with provincial orientation team to ensure prerequisites are completed.
• Respond to new hire questions related to orientation and attendance requirements.
• Support credentialing of health care hires (PSW certificates, licenses, etc.).
• Assist with grant application processes where applicable.
• Set up new employees in HRIS, payroll, LMS, and other systems.
• Coordinate with Operations and IT to expadite equipment and accounts setup.
• Plan schedules for new hires prior to orientation ending and monitor first 3 months.
• Conduct new hire surveys and coordinate probationary reviews.

Connaissances

Customer service

Communication

Problem solving

Multitasking

Microsoft Word/Excel

Formation

University Degree or College Diploma in Business/HR

Outils

ATS

HRIS

Microsoft Office (Word/Excel)

Description du poste

We are currently looking for someone to join our team in the role of.This position will perform administrative functions and support Shared Services and Operations in optimizing the onboarding expe...

Full-time

Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a.Do you think you ...

CA$28.17–CA$33.22 hourly

Full-time +1

Greenwood Court, Tri-County Mennonite Homes.Greenwood Court is designed as a 'Community of Care' where seniors are able to age in place.As the needs of our seniors change, they have access to addit...

The cities near Stratford, ON that boast the highest number of administration jobs are:

• Mississauga
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The 10 cities near Stratford, ON that have the most job openings are:

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We are currently looking for someone to join our team in the role of Onboarding Coordinator. This position will perform administrative functions and support Shared Services and Operations in optimizing the onboarding experience for new hires. As a member of Shared Services team, the successful candidate can work from one of our many offices across Ontario and will have hybrid working options available.

The ideal candidate will have strong customer service skills, experience in coordination, communication and problem solving skills.

This is aTemporary Full-Time position. Hours of work will be Monday-Friday 8:30am-4:30pm with in office expectations 1-2 days per week.

What We Offer

• Inspiring leadership and opportunities for professional growth
• Rewarding and meaningful work in healthcare
• This position offers a competitive compensation range. The starting salary is $40,000 per year.

What The Role Involves

• Assisting the Talent Acquisition and Leadership teams with collection of new hire paperwork from hired staff members using the Applicant Tracking System (ATS)
• Supporting new hires with the completion of their new hire forms by promptly responding to questions and following up on outstanding forms
• Ensuring new hires are scheduled in orientation and attendance is confirmed
• Assisting with set up of virtual orientations and works closely with the provincial orientation team on ensuring new hires have completed the pre-class requisites.
• Responding to new hire questions related to orientation and ensure they are aware of all attendance requirements
• Supporting the credentialing of front-line health care hires; including collection of PSW certificates, CNO licenses, proof of international training etc.
• Where applicable, support the application process for grants.
• Ensuring new employees are fully set up in all applicable systems in a timely manner; HRIS, payroll, LMS, etc.
• Liaising with Operations and IT to expediate equipment and accounts set up as required
• Working with operations to ensure schedules are established for their new hires prior to orientation ending and monitor schedules over the first 3 months
• Conducting new hire surveys with new staff within first 3 months of employment related to their onboarding experience and work experiences
• Coordinating probationary review touch points with managers
• Performing other administrative duties as required

What You Bring

• University Degree or College diploma in Business, Human Resources or a related field is an asset
• Minimum Two (2) years’ experience in an administrative or coordinator capacity
• Demonstrated customer service and critical thinking skills
• A focus on problem solving and being solution-driven with ideas
• Effective communication skills with individuals at all levels and the ability to adapt communication style
• ability to work with people sensitively, tactfully, diplomatically, and professionally at all times
• Ability to work efficiently as a part of a team as well as independently
• Experience with HRIS administration and Applicant Tracking Systems (ATS) considered an asset
• Ability to work in a fast paced and high-volume environment and manage multiple tasks and priorities
• Ability to handle confidential information in an ethical and professional manner
• Strong work ethic and positive "helping" attitude
• Proficiency in all aspects of Microsoft office, with proven skills in Word and Excel
• Keen attention to detail, ability to prioritize, multitasking skills and organizational skills
• Positive attitude, willing to learn, grow and be an integral member of the team
• Excellent English verbal and written communication skills
• Experience in the health care field or homecare sector an asset

CarePartners In Your Community

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

Accessibility

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.

CarePartners uses iCIMs as part of our recruitment and hiring process. While we incorporate select Artificial Intelligence (AI) features to enhance process efficiency, we remain committed to human-led decision making. All AI-generated outputs are subject to human review to ensure accuracy and fairness.

This job posting is available due to an existing vacancy.

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