Scheduling Supervisor

care partners; Sarnia; On-site; CAD 56,000 - 71,000; Full time

Benefits offered by this job

Health & dental benefits

Employee Assistance Program (EAP)

Training & onboarding

Discounts

Career progression

Volunteer opportunities

Job summary

CarePartners is seeking a Scheduling Supervisor for our Sarnia, ON Office. The role focuses on customer service excellence and provides intake and scheduling expertise within an integrated client-focused service delivery model.

This full-time position collaborates with the Director and Operations Manager to ensure efficient operations at the branch. The incumbent will lead master scheduling for frontline healthcare workers, participate in onboarding, monitor procedures, and coach Team

Qualifications

• One to three (1-3) years of post-secondary education and three to six (3-6) years of job-related work experience, or an equivalent combination.
• Excellent verbal and written communication skills.
• Exceptional analytical and problem-solving skills.
• Thorough knowledge of Ontario Health atHome contractual obligations and case management is required.
• Advanced database & software knowledge and experience is required.
• Supervisory and Customer Service experience is an asset.
• Knowledge of medical terminology is an asset.
• Able to work non-traditional hours.

Responsibilities

• Build and maintain a master schedule for front line healthcare workers with Director/Operations Manager.
• Participate in hiring and orientation of new Team Coordinators.
• Monitor scheduling procedures to promote quality service and control costs.
• Adjust Team Coordinators schedules to balance workload.
• Train others in PROCURA and Workflow as a super-user.
• Resolve scheduling conflicts and issues for challenging areas or cases.
• Promote continuous quality improvement in customer service.
• Provide monthly statistical reports to Operations Manager.
• Support recruitment needs and CSW/Nursing utilization planning.

Skills

Customer service

Analytical skills

Communication

Supervisory experience

Education

Post-secondary education

Tools

PROCURA

Workflow

Job description

CarePartners is adding to our team and we are looking for.This position has a strong focus in customer service and provides intake and scheduling expertise within an integrated client focused servi...

Full-time

Overview

CarePartners is adding to our team and we are looking for a Scheduling Supervisor. This position has a strong focus in customer service and provides intake and scheduling expertise within an integrated client focused service delivery model. The Scheduling Supervisor works closely with the Operations Manager and Director to ensure efficient operations within the branch.

This is a Full-Time position within our Sarnia, ON Office.

What We Offer

Incentives and Perks

• Meaningful, fulfilling work, helping patients and their families behind the scenes
• Supportive team environment and a great corporate culture
• Paid orientation and comprehensive training and onboarding
• Access to group discounts, including exclusive discounts from various retailers
• Total rewards program which includes health & dental benefits
• An Employee Assistance Program (EAP) for you and your family members
• Opportunities for continuing education and training
• Hands on mentoring and leadership support
• Opportunities to volunteer in countries with limited access to healthcare services
• This position offers a competitive compensation grid, with salary progression based on hours worked and role-specific criteria. The salary range is $55,789.50 to $71,194.50, and placement within the grid will be determined in accordance with company policies and procedures, as well as the candidate’s knowledge, skills, qualifications, and relevant experience.

What The Role Involves

• Works closely with the Director, Operations Manager and branch to effectively build and maintain a master schedule for front line healthcare workers
• Participates in hiring and orientation of new Team Coordinators to ensure ongoing staff training and development opportunities are met.
• Monitors and ensures standard scheduling procedures to promote quality service and control costs.
• Monitors the schedule of Team Coordinators and adjust when necessary to ensure that there is an even distribution of workload among the team.
• Acts as a super-user, trains and coaches others in the use of the automated information & scheduling system (PROCURA), and Workflow
• Supports the team through effective problem solving of conflicts/issues with regards to challenging scheduling cases or hard-to-service areas for scheduling.
• Facilitates a team approach where problem solving and solutions are encouraged and identifies and removes barriers to the effectiveness of the team.
• Promotes a continuous quality improvement approach to customer service.
• Responds to questions and concerns regarding scheduling policies and practices.
• Monitors and compiles statistical information and regularly provides statistical reports to Operations Manager.
• Makes recommendations regarding Community Support Worker (CSW)/ Nursing utilization rates and provides recruitment needs to Operations Manager
• Monitors Team Coordinators compliance with service agreements/contracts and established procedures, practices and the Collective Agreement.
• Monitors monthly financial benchmarks and proceeds with corrective actions.
• Holds team meetings with Team Coordinators and provides additional training on a weekly basis
• Identifies operational gaps and communicates areas of improvement, makes recommendations on policies and procedures.
• Actively participates in internal and external committees and community functions (. workshops, job/health fairs, community boards, participation on focus groups) and is a member of the Joint Health and Safety Committee
• Performs other duties as required

What You Bring

• The minimum qualifications for this job are one to three (1-3) years of post-secondary education and three to six (3-6) years of job-related work experience, or an equivalent combination of education and experience.
• Excellent verbal and written communication skills.
• Exceptional analytical and problem-solving skills.
• Thorough knowledge of Ontario Health atHome contractual obligations and case management is required.
• Advanced database & software knowledge and experience is required.
• Supervisory and Customer Service experience is an asset.
• Knowledge of medical terminology is an asset.
• Able to work non-traditional hours

CarePartners In Your Community

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

Accessibility

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.

CarePartners uses iCIMs as part of our recruitment and hiring process. While we incorporate select Artificial Intelligence (AI) features to enhance process efficiency, we remain committed to human-led decision making. All AI-generated outputs are subject to human review to ensure accuracy and fairness.

This job posting is available due to an existing vacancy.

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