Customer Experience Associate - Full-Time, Growth & Benefits

Leon's Furniture Limited; Kelowna; On-site; CAD 32,000 - 48,000; Full time

Benefits offered by this job

Employee Discounts

Profit Sharing

Training & Education

Job summary

Leon’s Furniture Limited is seeking a Full Time Front Office Associate to deliver excellent customer service in person and over the phone. The role involves processing sales, payments, and financial documents, as well as supporting administrative duties and training new staff.

The position emphasizes a positive attitude, strong communication, and the ability to work calmly under pressure in a busy retail environment.

Qualifications

• Clear, concise written and verbal communication.
• Strong customer service orientation with a friendly demeanor.
• Excellent organizational skills and attention to detail.
• Ability to work collaboratively with colleagues and cross-functionally.

Responsibilities

• Handle sales processing and payments for customers.
• Check emails/voicemails and follow up with customers.
• Process financing applications and coordinate deliveries/pickups.
• Train new front office associates as needed.
• Balance cash drawer and prepare daily reports.
• Post finance plans and ensure orders are paid in full.

Skills

Communication skills

Customer service

Organizational skills

Teamwork

Calm under pressure

Positive attitude

Tools

POS System

Job description

Leon’s Furniture Limited is seeking a Full Time Front Office Associate to deliver excellent customer service in person and over the phone. The role involves processing sales, payments, and financial documents, as well as supporting administrative duties and training new staff.

The position emphasizes a positive attitude, strong communication, and the ability to work calmly under pressure in a busy retail environment.