District Parts and Service Manager - Central Region

Kia Canada; Ottawa; Remote; CAD 87,000 - 129,000; Full time

Benefits offered by this job

Health benefits

RRSP matching

Flexible schedules

Vehicle program

Tuition reimbursement

On-site gym

Casual dress

Job summary

Kia Canada is seeking a Regional Operations Leader to provide leadership and guidance to Kia Dealers in the assigned District. You will train and assist dealers in warranty administration, parts and service performance, profitability, technical advice, and CSI standards and practices.

This is a home-based role with the majority of dealerships in the Ottawa region. Expect 60–80% travel across the territory to support dealers, attend meetings, and conduct in-person business activities.

Qualifications

• 5 years direct automotive experience; preferably in the area of sales and/or retail management and Fixed Operations management.
• University Degree in a related discipline preferred
• Strong communications skills (both written and verbal)
• Be willing to travel 60% - 80% of the time

Responsibilities

• Provide leadership and guidance to Kia Dealers in the assigned District.
• Train and assist Dealers in warranty administration, Parts & Service performance and profitability, technical advice, Kia Protect MBP penetration and CSI standards & practices.
• Accountable for Parts targets and warranty measurements and CSI results within the District.
• Decisions on repairs and adjustments; ensure participation in Kia programs for dealer employee training, technical training, merchandising, inventory control, purchasing, and process improvement.
• Monitor dealer status via electronic dealer contact reports; assist in customer issues and CAMVAP disputes as required.

Skills

Automotive experience

Sales/retail management

Fixed Operations

Strong communication

Leadership

Travel readiness

Education

University degree

Job description

Kia Canada

Provide leadership & guidance to Kia Dealers in assigned District. Responsible for training & assisting Dealers in areas of Warranty Administration, Parts & Service performance and profitability, Technical advice, Kia Protect MBP penetration and CSI Standards & practices. Accountable for Parts Targets and Warranty measurements and CSI results with-in the District.

This is a home-based position, with the majority of the dealerships are in the Ottawa region. The role requires approximately 60–80% travel throughout the assigned territory to support dealers, attend meetings, and conduct in-person business activities.

The applicant will have to reside in the Ottawa region.

Essential Duties And Responsibilities

• To ensure Dealers provide competent quality service to enhance the Kia product, experience & CSI. Participate in & conduct training meetings as required.
• Provide Dealerships with guidance, best practice initiatives, marketing and coaching in all Fixed Operations related areas including Kia Protect MBP penetration, and compliance with KCI warranty and parts policies and procedures.
• Decision making and authorization of repairs & adjustments.
• Ensure Dealership participation in all Kia programs for Dealership employee training, technical training, merchandising, inventory control, purchasing, and process enhancement.
• Monitor, document and advise management of Dealer & District status on a regular basis through the means of electronic Dealer Contact reports.
• Assist in customer related issues to resolve and represent Kia in CAMVAP disputes as re-quired.

Skills/Knowledge/Experience/Education Requirement

• 5 years direct automotive experience; preferably in the area of sales and/or retail manage-ment and Fixed Operations management
• University Degree in a related discipline preferred
• Strong communications skills (both written and verbal)
• Excellent management skills
• Strong interpersonal skills with a high level of integrity
• Excellent organizational skills and the ability for closure
• Excellent presentation skills
• Be willing to travel 60% - 80% of the time
• Salary range: $87,000 - $129,105

Why Kia?

• We operate as a lean and agile team, recognizing the value of each individual's contributions.
• Experience the excitement of a fast-paced and growing organization.
• Gain exposure and a deeper understanding of your function and the business.
• Benefit from employee development and educational offerings.
• Join a workplace that fosters a sense of belonging and family.
• Be a part of the team behind AJAC's Best Car of the Year award.

Perks And Benefits

• Subsidized on-site company catered lunches and a hot beverage program.
• Employer-paid company health benefits, spending allowance, and RRSP matching program.
• Flexible work schedules and summer hours.
• Vehicle programs.
• Employee development programs and tuition reimbursement.
• SMART Casual Dress code.
• Employee lease and car purchase discounts; Friends of Kia discounts.
• On-site gym, ping-pong, basketball, and badminton court.
• Other company-provided perks.