Customer Experience Architect

Global-Fleet-Management; Burnaby; On-site; CAD 52,000 - 76,000; Full time

Job summary

PosiTrace is seeking a Customer Experience Specialist in Burnaby to manage a portfolio of customers, advocate for the customer, and coordinate with cross-functional teams. You will focus on the health of customer relationships, ensuring value delivery and long-term partnerships.

You will play a key role in retention and growth, partnering with Account Management to support expansion opportunities when appropriate.

Qualifications

• Demonstrates ownership and accountability.
• Manages a portfolio of customers with varying needs and expectations.
• Advocates for the customer in cross-team discussions.
• Proactively solves problems and prevents issues.

Responsibilities

• Manage a portfolio of customers and serve as their point of contact.
• Coordinate with internal teams to resolve issues and align priorities.
• Identify expansion opportunities and support retention initiatives with Account Management.
• Maintain documentation and follow-up to ensure timely resolutions and value realization.

Skills

Ownership mindset

Customer relationship management

Cross-functional collaboration

Problem solving

Organization & follow-up

Job description

PosiTrace is seeking a Customer Experience Specialist in Burnaby to manage a portfolio of customers, advocate for the customer, and coordinate with cross-functional teams. You will focus on the health of customer relationships, ensuring value delivery and long-term partnerships.

You will play a key role in retention and growth, partnering with Account Management to support expansion opportunities when appropriate.