Customer Experience and Preconstruction Coordinator

NexWav; Montérégie; On-site; CAD 63,000 - 77,000; Full time

Benefits offered by this job

6 weeks paid vacation

On-site work

Job summary

NexWav in Montérégie, Canada, is seeking a Customer Experience and Preconstruction Coordinator for a permanent, on-site role. Salary up to CAD 70,000 depending on experience, with a Monday–Friday, 8 AM–4 PM schedule and 6 weeks of paid vacation yearly.

You will assist clients with material selections, coordinate supplier appointments, document specifications, and ensure files are complete before construction starts. Fluency in French and English is required.

Qualifications

• Experience in customer service and file or project coordination.
• Good basic knowledge of the construction field, ideally residential.
• Bilingualism required in French and English, both spoken and written.
• Excellent organization, attention to detail, and rigor in document management.
• Comfortable with computer tools, tracking platforms, and managing multiple files.
• Proactive communication, good judgment, and the ability to handle delicate situations calmly.

Responsibilities

• Assist clients in their choices of materials, products, and finishes, while explaining the next steps.
• Schedule appointments with suppliers and follow up on decisions and actions to be completed.
• Document choices, technical specifications, and approvals to maintain accurate and up-to-date files.
• Verify plans, information, and necessary documents before forwarding files to construction teams.
• Ensure weekly follow-up with clients and respond to their requests within 24 hours.
• Coordinate multiple files simultaneously, anticipate delays, and intervene quickly when an issue arises.
• Collaborate with internal teams and contribute to improving work methods.

Skills

Customer service

Coordination

Project coordination

Bilingual FR/EN

Organization

Tools

Project management software

Job description

Customer Experience and Preconstruction Coordinator

Montérégie | Residential Construction | Permanent, Full-Time Position | On-Site

Salary: up to $70,000 per year, depending on experience

Do you enjoy supporting clients, coordinating multiple files, and ensuring that nothing is left to chance before the work begins?

We are looking for an organized, proactive person who is comfortable with digital tools to play a central role in customer experience and the preparation of residential construction projects.

What Awaits You

• A role that combines client relations, coordination, and project follow-up.
  


• A stable schedule, Monday to Friday, from 8 AM to 4 PM.
  


• 6 weeks of paid vacation per year, distributed between the summer and winter periods.
  


• A compensation that can reach $70,000 per year, depending on experience.
  

Your Daily Role

• Assist clients in their choices of materials, products, and finishes, while explaining the next steps.
  


• Schedule appointments with suppliers and follow up on decisions and actions to be completed.
  


• Document choices, technical specifications, and approvals to maintain accurate and up-to-date files.
  


• Verify plans, information, and necessary documents before forwarding files to construction teams.
  


• Ensure weekly follow-up with clients and respond to their requests within 24 hours.
  


• Coordinate multiple files simultaneously, anticipate delays, and intervene quickly when an issue arises.
  


• Collaborate with internal teams and contribute to improving work methods.
  

The Desired Profile

• Experience in customer service and file or project coordination.
  


• Good basic knowledge of the construction field, ideally residential.
  


• Bilingualism required in French and English, both spoken and written.
  


• Excellent organization, attention to detail, and rigor in document management.
  


• Comfortable with computer tools, tracking platforms, and managing multiple files.
  


• Proactive communication, good judgment, and the ability to handle delicate situations calmly.
  

An Asset

• Experience with project management software or platforms.
  

Does This Sound Like You?

If you enjoy human contact as much as well-organized files and wish to contribute to the success of residential projects from their preparation, we would love to meet you.

All applications will be treated confidentially.