Customer Care Generalist

Gordon Food Service; Edmonton; On-site; CAD 44,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Prescription drugs

EFAP

RRSP matching

Profit sharing

Advancement opportunities

Family culture

Job summary

Gordon Food Service is seeking a Customer Care Generalist to provide friendly, efficient service and support to customers via phone, email, SMS, and chat. The role focuses on day-to-day inquiries and uses E-Commerce technologies to meet customer needs.

Responsibilities include handling credits, invoices, and recalls communications, while maintaining knowledge of business processes and collaborating with transportation for deliveries. A strong emphasis on accuracy and teamwork is evident.

Qualifications

• High School Diploma (or equivalent) plus 1 year experience in inside sales or customer service.
• Bachelor Degree in Business, Sales or Marketing preferred.

Responsibilities

• Maintain current knowledge of business processes within divisions and distribution centers to assist District Sales Representatives and customers.
• May mentor new Customer Care Generalists and attend ongoing training sessions.
• Arranges exception deliveries in collaboration with Transportation departments, 3rd party order/delivery systems, UPS or any other delivery services.
• Determine appropriate credits for customers and assist with invoices and credit memos.
• Supports Recalls Communication Management, as needed.
• Performs other duties as assigned.

Skills

Communication skills

Attention to detail

Time management

Multitasking

Independent work

Strategic thinking

Customer service

Foodservice knowledge

Tech adaptability

10-key data entry

Education

High School Diploma

Bachelor degree preferred

Job description

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and wehave an amazing story to share. Here’s a quick glance of who we are and the impact you could have on the food service industry. There’s a seat at our table for you…

Position Summary:

Provides friendly and efficient customer service, order processing and delivery support to customers of Gordon Food Service via phone, email, SMS, and chat. This role will focus on assisting customers with their day to day inquiries to ensure their needs are being met. Promotes and utilizes E-Commerce technologies.

What We Offer:

• The salary range for this position is $44,000 to $55,000 plus 10% bonus potential

• Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment

• FULL flex benefits program

• Company matching RRSP

• Family culture

• Advancement opportunities

• Profit Sharing

• 128 year, family owned and operated company history

Essential Functions:

• Maintain current knowledge of business processes within divisions and distribution centers to assist District Sales Representatives and customers

• May mentor new Customer Care Generalists and attend ongoing training sessions

• Arranges exception deliveries in collaboration with Transportation departments, 3rd party order/delivery systems, UPS or any other delivery services aligned with Gordon Food Service

• Determine appropriate credits for customers. Assists with Invoice and Credit Memo inquiries as well as processes appropriate credits for customers as needed

• Supports Recalls Communication Management, as needed.

• Performs other duties as assigned.

Knowledge / Skills / Abilities:

• Excellent communication and interpersonal skills to provide an exceptional first impression and comfortable, efficient and reliable customer service, order entry and issue resolution.

• Must have excellent attention to detail, time management and organizational skills.

• Develops solutions to a variety of problems of moderate scope. Refers to policies and practices for guidance.

• Must have the ability to multitask, prioritize and be able to work independently or within a team environment.

• Highly motivated self starter with a focus on details and accuracy in a fast paced environment

• Must be a strategic thinker, inquisitive, innovative, and creative in order to problem solve, build relationships, network, link resources and apply business practices

• Must have good customer service and time management skills.

• Ability to demonstrate understanding of Foodservice industry and operations

• Ability to adapt to frequent technological and GFS proprietary application changes and program functions

• Ability to perform 10-key data entry

Education & Minimum Experience Requirements

• High School Diploma (or equivalent) plus 1 year experience in inside sales or customer service

• Bachelor Degree in Business, Sales or Marketing preferred

We thank all applicants for their interest, however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [e-mail] and use the words "Accommodation Request" in your subject line.