Customer Care Generalist

Intercity Packers Ltd.; Edmonton; On-site; CAD 44,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

RRSP matching

Profit sharing

EFAP

Job summary

Gordon Food Service in Canada is seeking a Customer Care Generalist to deliver friendly service via phone, email, SMS and chat. You will process orders, assist with delivery coordination, and handle credits and invoicing while supporting recalls communications.

Ideal candidates will have a high school diploma with 1 year in customer service, plus a degree in business/sales/marketing preferred. The role offers a comprehensive benefits package and opportunities for advancement.

Qualifications

• High school diploma plus 1 year experience in inside sales or customer service.
• Bachelor degree in Business, Sales or Marketing preferred.
• Strong communication, time management and organizational skills.
• Ability to multitask and work independently or in a team.
• Customer-focused with problem-solving abilities.

Responsibilities

• Provide friendly and efficient customer service via phone, email, SMS and chat.
• Process orders and assist with delivery coordination and issue resolution.
• Identify appropriate credits and process invoices/credit memos as needed.
• Support recalls communications and coordinate with relevant departments.
• Mentor new Customer Care Generalists and participate in ongoing training.

Skills

Communication skills

Attention to detail

Time management

Multitasking

Independent/Team work

Customer service mindset

Education

High school diploma

Bachelor degree (Business/Sales/Marketing)

Job description

## Customer Care GeneralistApply: Rocky View County, Alberta: Delta-British Columbia-DLT: Edmonton-Alberta-EDM: Full time: Posted Today: R-57100Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...***Position Summary:***Provides friendly and efficient customer service, order processing and delivery support to customers of Gordon Food Service via phone, email, SMS, and chat. This role will focus on assisting customers with their day to day inquiries to ensure their needs are being met. Promotes and utilizes E-Commerce technologies. ***What We Offer:**** The salary range for this position is $44,000 to $55,000 plus 10% bonus potential* Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment* FULL flex benefits program* Company matching RRSP* Family culture* Advancement opportunities* Profit Sharing* 128 year, family owned and operated company history***Essential Functions:**** Maintain current knowledge of business processes within divisions and distribution centers to assist District Sales Representatives and customers* May mentor new Customer Care Generalists and attend ongoing training sessions* Arranges exception deliveries in collaboration with Transportation departments, 3rd party order/delivery systems, UPS or any other delivery services aligned with Gordon Food Service* Determine appropriate credits for customers. Assists with Invoice and Credit Memo inquiries as well as processes appropriate credits for customers as needed* Supports Recalls Communication Management, as needed.* Performs other duties as assigned.***Knowledge / Skills / Abilities:**** Excellent communication and interpersonal skills to provide an exceptional first impression and comfortable, efficient and reliable customer service, order entry and issue resolution.* Must have excellent attention to detail, time management and organizational skills.* Develops solutions to a variety of problems of moderate scope. Refers to policies and practices for guidance.* Must have the ability to multitask, prioritize and be able to work independently or within a team environment.* Highly motivated self starter with a focus on details and accuracy in a fast paced environment* Must be a strategic thinker, inquisitive, innovative, and creative in order to problem solve, build relationships, network, link resources and apply business practices* Must have good customer service and time management skills.* Ability to demonstrate understanding of Foodservice industry and operations* Ability to adapt to frequent technological and GFS proprietary application changes and program functions* Ability to perform 10-key data entry***Education & Minimum Experience Requirements**** High School Diploma (or equivalent) plus 1 year experience in inside sales or customer service* Bachelor Degree in Business, Sales or Marketing preferred### We thank all applicants for their interest, however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [e-mail] and use the words “Accommodation Request” in your subject line.