Customer Care Specialist — High-Volume Support

Tp-Canada; Southwestern Ontario; On-site; CAD 25,000 - 29,000; Full time

Benefits offered by this job

Paid Training

Job summary

Teleperformance Canada is seeking friendly Customer Service Agents to join our Waterloo office. You will proactively identify and offer suitable solutions to create high customer satisfaction, handling a high-volume call center with 100+ calls daily and maintaining KPIs.

We provide paid training, a dynamic team environment, and opportunities to learn and grow within a global leader in customer experience management.

Qualifications

• High school diploma or equivalent required.
• College/University diploma preferred.
• Excellent verbal communication skills.
• Strong English language proficiency.
• Experience in customer service is a plus.

Responsibilities

• Handle a high-volume call center with 100+ calls per day.
• Meet contractual KPIs and deliver quality service.
• Clarify customer requirements and provide resolutions.
• Listen empathetically and build rapport with customers.
• Identify opportunities to cross-sell and upsell to existing customers.
• Record and retrieve information in the call tracking system.
• Refer inquiries to published materials or senior staff as needed.
• Adhere to client policies, procedures and compliance.

Skills

Customer service

Communication

Empathy

Team player

Problem solving

Typing speed

English proficiency

Education

High school diploma

College/University degree preferred

Tools

CRM software

Telephony tools

MS Office/Google Suite

Browsers (IE/Edge/Chrome)

Job description

Teleperformance Canada is seeking friendly Customer Service Agents to join our Waterloo office. You will proactively identify and offer suitable solutions to create high customer satisfaction, handling a high-volume call center with 100+ calls daily and maintaining KPIs.

We provide paid training, a dynamic team environment, and opportunities to learn and grow within a global leader in customer experience management.