Agent(e) bilingue de soutien à la clientèle – Affaires numériques / Bilingual Digital Business [...]

TP Canada; Southwestern Ontario; Hybrid; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Continuous learning and training

Medical and dental benefits

Employee Family Assistance Program

Job summary

TP Canada is looking for a Bilingual Digital Business Customer Support Agent for operations in Waterloo, Ontario. This role requires excellent communication in English and French, addressing customer concerns related to Audiconnect vehicle support, and utilizing Salesforce CRM.

Ideal candidates possess strong problem-solving skills and a passion for technology, alongside a high school diploma (Bachelor’s preferred). The position offers a competitive salary, continuous learning opportunities, and a supportive work environment.

Qualifications

• Excellent communication skills in English and French.
• Computer savvy with proficiency in software applications.
• Experience with basic computer networking.

Responsibilities

• Provide problem resolution for vehicle concerns.
• Utilize Salesforce CRM for customer cases.
• Troubleshoot customer and vehicle issues.

Skills

Bilingual (English and French)

Analytical and conceptual thinking

Customer service orientation

Problem-solving skills

Technical knowledge (VW/Audi products)

Education

High School Diploma

Bachelor's degree (preferred)

Job description

Job Title: Bilingual Digital Business Customer Support Agent (Operations Customer Expert I)

Location: Onsite at TPCA Waterloo or Remote outside Ontario. Reports to Operations Supervisor. Regular full‑time. Education: High School Diploma (Bachelor’s degree preferred). No travel required. Current vacancy is open.

Key Responsibilities

• Provide problem resolution for Audiconnect vehicle concerns, app login, and subscription purchase support.
• Utilize internal Salesforce CRM and manage customer cases, including level‑2 escalated cases.
• Handhold and work with all levels of end users, including high‑level, difficult, non‑technical, and demanding users.
• Responsible for troubleshooting customer, dealer, and vehicle issues while maintaining customer privacy.
• Identify and report chronic operational and vehicle issues related to Audiconnect.

Requirements

• High school diploma (Bachelor’s degree preferred).
• Excellent communication skills in English and French, both spoken and written.
• Analytical and conceptual thinking, creativity, and strategic mindset.
• Team player with strong customer‑service orientation.
• Ability to stay focused when working independently and manage multiple tasks in a fast‑paced environment.
• Computer savvy and proficiency with software applications.
• Problem‑solving and resource management skills.
• Understanding of technology and emerging tech concepts.
• Experience with basic computer networking, building, programming, or relevant technical knowledge, including VW/Audi products.
• Knowledge of vehicle electronics and passion for how systems work.

Benefits & Perks

• Continuous learning and training tailored to your tenure and skills.
• Competitive salary with incentive programs.
• Positive and supportive work environment.
• Medical and dental benefits, Employee Family Assistance Program, and recognition programs.

Schedule

Shift: Monday to Saturday, 8AM–8PM EST.

Equal Opportunity & Accommodations

Teleperformance is an Equal Opportunity Employer. Accommodations are available for candidates with disabilities throughout the selection process.