Enable job alerts via email!

Customer Care Specialist

Internova Travel Group

Canada

Remote

CAD 60,000 - 80,000

Full time

24 days ago

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

An established industry player is seeking a Customer Care Specialist to be the first point of contact for valued members. In this role, you will provide exceptional customer service while mentoring members and assisting with their inquiries. You will work collaboratively with a team to resolve issues and track trends, ensuring that all members receive the support they need. This position offers a dynamic work environment where your organizational skills and attention to detail will shine. If you are passionate about customer service and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

  • Must have 2+ years of experience in the travel industry, preferably in a travel agency.
  • Exceptional customer service skills and ability to work effectively with remote teams.

Responsibilities

  • Provide support for all inbound member calls and respond in a timely manner.
  • Mentor and coach members to help resolve inquiries and grow their business.

Skills

Customer Service Skills
Time Management
Organization
Interpersonal Communication
Problem Resolution

Education

2+ years travel industry experience

Tools

Microsoft Office
AgentMate
ClientBase Online

Job description

Overview

️ Beware of Job Scams and Company Impersonation

Job scams are common, and scammers often impersonate legitimate companies to trick applicants into sharing personal information or sending money. These fraudulent schemes can involve fake job postings, fake interviews, and fake job offers.

To be clear:Internova Travel Group does not ask candidates to pay for equipment, software, or training. We do not request personal financial information during the hiring process.

  • Questions? Contact us directly at careers@internova.com

The Member Services Customer Care Specialist is the first point of contact for our valued members. Your goal daily is to provide exceptional customer service to our members and your colleagues. This position will work as part of a collaborative team to support our member’s needs.

  • Hours of Work (Shift 10:00 - 7:00 CT)

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Responsibilities
  • First point for support for all inbound Member calls and corresponding in a timely manner and in accordance with established standard operating procedures.
  • Mentoring and coaching members to help them resolve their inquiries and grow their business.
  • Working through problem resolution with follow-up and escalation of unresolved problems.
  • Assist with call-out campaigns for business initiatives.
  • Tracking issues to identify trends and providing feedback to internal departments.
  • Ability to multi-task, meet deadlines, and work independently as well as with a team.
  • Ability to organize and prioritize workloads.
  • Support and understand all available programs, tools and processes.
  • Performs other duties as necessary and/or assigned.
Qualifications
  • Must have 2+ years travel industry experience, preferably in a travel agency.
  • Ideal candidate must have a strong sense of urgency, organization, time management skills, keen attention to detail and the ability to work on multiple tasks simultaneously.
  • Exceptional customer service skills.
  • Ability to work effectively with remote teams.
  • Remain highly motivated and work effectively with minimal supervision.
  • Strong interpersonal, verbal, and written communication skills.
  • Technically skilled with proficiency in Microsoft Office.
  • Strong Knowledge of AgentMate or ClientBase Online is desired.
  • Hours of Work (Shift 10:00 - 7:00 CT)

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

#LI-remote

Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.

Similar jobs

Customer Care Specialist

CNIB Foundation

Old Toronto

Remote

CAD 60,000 - 80,000

8 days ago

Remote Customer Care Specialist

AO Globe Life - Nzube Justin Ejifugha

Barrie

Remote

CAD 60,000 - 80,000

11 days ago

Account Manager I - Canada

Danaher - Global

London

Remote

CAD 60,000 - 100,000

Today
Be an early applicant

Sr. Account Manager, Costco

Kohler Co.

Toronto

Remote

CAD 60,000 - 100,000

Yesterday
Be an early applicant

Account Manager I - Canada

Leica Biosystems

London

Remote

CAD 60,000 - 100,000

Yesterday
Be an early applicant

Customer Success Manager

Vocantas

Remote

CAD 60,000 - 75,000

Yesterday
Be an early applicant

Sales Account Executive

Aimsio

Calgary

Remote

CAD 55,000 - 85,000

3 days ago
Be an early applicant

Part Territory Sales Manager – Concrete/Asphalt Eastern Canada

ASTEC

Toronto

Remote

CAD 60,000 - 100,000

5 days ago
Be an early applicant

Account Manager

Danaher Corporation

Vancouver

Remote

CAD 70,000 - 80,000

Today
Be an early applicant