Customer Care Representative

Lineage Logistics; Quebec; Hybrid; CAD 38,000 - 52,000; Full time

Job summary

Lineage Logistics in Canada is seeking a detail‑oriented administrator to handle invoicing, accounts verification, and inbound receipts while strengthening customer relationships. You will generate tailored reports, coordinate product availability with the warehouse team, and collaborate with Operations on urgent client requests.

Excellent communication, strong organizational skills, and proficiency with Microsoft Office are essential to succeed in this role.

Qualifications

• High School diploma or GED is required.
• Strong verbal and written communication skills.
• Excellent organization and multitasking abilities.
• Proficient with Microsoft Office applications.

Responsibilities

• Invoice and verify accounts accurately and in a timely manner.
• Verify inbound receipts for accuracy.
• Develop and maintain customer relationships in a professional manner.
• Generate customer reports per customer request (i.e. weekly, monthly late/bill reports).
• Coordinate availability of product and schedule for daily shifts with warehouse team.
• Coordinate with Operations on special client requests; expediting when necessary.
• Serve as first point of contact to resolve customer issues.
• Maintain and file documentation in organized and comprehensive way.
• Partner with Inventory and Operations to research inventory discrepancies and misplacements

Skills

Verbal communication

Written communication

Organizational skills

Microsoft Office

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

KEY DUTIES AND RESPONSIBILITIES

• Invoice and verify accounts accurately and in a timely manner
• Verify inbound receipts for accuracy
• Develop and maintain customer relationships in a professional manner
• Generate customer reports per customer request (i.e. weekly, monthly late/bill reports)
• Coordinate availability of product and schedule for daily shifts with warehouse team
• Coordinate with Operations on special client requests; expediting when necessary
• Serve as first point of contact to resolve customer issues
• Maintain and file documentation in organized and comprehensive way

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Partner with Inventory and Operations to research inventory discrepancies and misplacements

MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)

• High School diploma or GED may be required depending on facility
• Excellent verbal and written communication skills; English may be required
• Excellent organizational skills, including ability to multi-task and prioritize workload
• Proficient computer skills, including Microsoft Office Suite
• May be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all local laws that prohibit workplace discrimination and unlawful harassment and retaliation.

Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status.

We are committed to a diverse and inclusive workplace for all.

If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Benefits

• Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, RRSP matching and paid time off.

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