Customer Care Representative

onelineage; Vaudreuil-Dorion; On-site; CAD 40,000 - 50,000; Full time

Benefits offered by this job

RRSP matching

Paid time off

Medical & dental insurance

Job summary

Lineage is seeking a customer service-focused professional to process orders, verify accounts, and coordinate with warehouse teams. You will maintain relationships and resolve inquiries while generating reports and ensuring timely delivery.

The role emphasizes strong communication, organization, and proficiency with Microsoft Office in a fast-paced environment on site in Canada.

Qualifications

• High School diploma or GED may be required.
• Excellent verbal and written communication.
• Excellent organizational and multitasking abilities.
• Proficient with Microsoft Office Suite.

Responsibilities

• Process customer orders and verify accounts in a timely manner.
• Track product availability and coordinate with warehouse staff.
• Handle customer inquiries and resolve issues promptly.
• Generate customer reports on request (weekly/monthly).
• Coordinate product availability and daily schedule with operations.
• Maintain documentation in an organized manner.
• Serve as first point of contact to resolve customer issues.

Skills

Verbal communication

Written communication

Organizational skills

MS Office

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

Perform customer service duties such as processing customer orders, tracking product availability, and handling any issues on customer inquiries in a timely manner.

KEY DUTIES AND RESPONSIBILITIES

• Invoice and verify accounts accurately and in a timely manner
• Verify inbound receipts for accuracy
• Develop and maintain customer relationships in a professional manner
• Generate customer reports per customer request (i.e. weekly, monthly late/bill reports)
• Coordinate availability of product and schedule for daily shifts with warehouse team
• Coordinate with Operations on special client requests; expediting when necessary
• Serve as first point of contact to resolve customer issues
• Maintain and file documentation in organized and comprehensive way

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Partner with Inventory and Operations to research inventory discrepancies and misplacements

MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)

• High School diploma or GED may be required depending on facility
• Excellent verbal and written communication skills; English may be required
• Excellent organizational skills, including ability to multi-task and prioritize workload
• Proficient computer skills, including Microsoft Office Suite
• May be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers' requirements. Beyond that, you'll help us grow and learn on our journey to be the very best employer in our industry. We'll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Benefits

• Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, RRSP matching and paid time off.

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