Customer Care Floor Team Lead

Article; Vancouver; Hybrid; CAD 73,000 - 80,000; Full time

Benefits offered by this job

4% RRSP matched contributions

$1,000 health/lifestyle spending account

15 days of vacation

6 well-being days

Hybrid work schedule

45% product discount

Job summary

A leading furniture manufacturer is seeking a Floor Supervisor Team Leader in Vancouver. This role involves leading a team to provide exceptional customer service, overseeing operations, and implementing improvements. The ideal candidate will have significant leadership experience in customer care and strong communication skills. This position offers a salary range of $73,000 to $80,000, hybrid work arrangements, and various employee benefits including wellness programs, paid vacation, and a supportive work environment.

Qualifications

• 3+ years of leadership experience in a customer care environment.
• Proven ability to lead, coach, and develop high‑performing teams.
• Strong communication skills in multiple formats.

Responsibilities

• Lead a team of Floor Supervisors and a Product Specialist.
• Oversee daily operations and ensure customer satisfaction.
• Partner cross‑functionally to implement process improvements.

Skills

Leadership experience

Communication skills

Problem-solving skills

Multitasking

Coaching and mentoring

Tools

Google Workspace

CRM tools

Job description

A leading furniture manufacturer is seeking a Floor Supervisor Team Leader in Vancouver. This role involves leading a team to provide exceptional customer service, overseeing operations, and implementing improvements. The ideal candidate will have significant leadership experience in customer care and strong communication skills. This position offers a salary range of $73,000 to $80,000, hybrid work arrangements, and various employee benefits including wellness programs, paid vacation, and a supportive work environment.