Customer Experience Lead: Inspire Sales & Service

Victoria’s Secret & Co.; Burnaby; On-site; CAD 28,240 - 35,128; Full time

Job summary

A leading retail company seeking a Customer Experience Lead in Burnaby to drive and enhance store sales by leading associates and delivering exceptional customer experiences. This role includes coaching, managing labor hours, and maintaining visual standards. Ideal candidates will have retail experience and a passion for the brand along with strong merchandising and leadership skills. This position offers competitive pay ranging from $20.50 to $25.50 per hour depending on qualifications.

Qualifications

• 1 year of retail experience preferred.
• Ability to monitor/track progress and incorporate feedback into decision-making.
• Ability to work nights, weekends, and a flexible schedule.

Responsibilities

• Drive and grow top-line sales by leading and directing associates.
• Maintain visual merchandising standards.
• Conduct associate coaching and observations.
• Manage labor hours to maximize sales and profitability.

Skills

Excellent merchandising skills

Ability to influence cross-functional partners

Self-awareness and receptiveness to feedback

Technology proficiency

Job description

A leading retail company seeking a Customer Experience Lead in Burnaby to drive and enhance store sales by leading associates and delivering exceptional customer experiences. This role includes coaching, managing labor hours, and maintaining visual standards. Ideal candidates will have retail experience and a passion for the brand along with strong merchandising and leadership skills. This position offers competitive pay ranging from $20.50 to $25.50 per hour depending on qualifications.