Supervisor of Coordination

ParaMed; Ottawa; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Health and dental benefits

Education allowance for employee and I

Career advancement opportunities

Celebration and recognition programs

Employee Assistance Program

Exclusive offers to employees

Job summary

ParaMed in Ottawa, Canada invites applications for a Supervisor of Coordination to oversee the Coordination team and support operational excellence within an assigned branch. The role includes training, coaching, scheduling, and ensuring coverage for patients while monitoring key metrics to drive performance.

The ideal candidate brings 1–3 years of supervisory experience, strong Microsoft Office skills, and a customer-service mindset.

Qualifications

• 1–2 years of post-secondary education and 1–3 years of supervisory experience or equivalent education/experience
• Strong proficiency in Microsoft Word and Excel
• Keen attention to detail, ability to prioritize, multitasking, and organizational skills
• Experience in customer service
• Experience in the health care field is an asset

Responsibilities

• Provide in-depth training and onboarding education for new coordination staff
• Monitor and provide coaching and performance management to coordinators
• Run and review daily, weekly, monthly reports and provide action plans to reduce missed care
• Create and maintain work schedules for coordination team
• Work with coordination teams to ensure vacations and coverage for patients in consultation with supervisors
• Monitor key metrics such as missed care, canceled visits, and referral acceptance and hold coordinators accountable to meet targets
• Review tracking tools and follow up with Coordinators to ensure compliance

Skills

Microsoft Word

Microsoft Excel

Attention to detail

Multitasking

Organizational skills

Customer service

Healthcare experience

Supervisory experience

Education

Post-secondary education (1–2 years)

Tools

Microsoft Office Suite

Job description

Job Description

As the Supervisor of Coordination, you will be responsible for the supervision of the Coordination team in addition to other administrative functions supporting operational excellence within an assigned branch.

Why you’ll love working here:

• Celebration and Recognition programs
• Comprehensive health and dental benefit plans
• Education allowance for employees and family
• Opportunities for career advancement
• Employee Assistance Program
• Employee perks and exclusive offers

What you’ll do:

• Provide in-depth training and onboarding education for new coordination staff
• Monitor and provide coaching and performance management to coordinators
• Run and review daily, weekly monthly reports and provide action plans to reduce missed care
• Create and maintain work schedules for coordination team
• Work with coordination teams to ensure all vacation and time off requests have coverage for patients in consultation with supervisors
• Monitor key metrics such as missed care, canceled visits, and referral acceptance and hold coordination team accountable to meet set targets
• Review tracking tools and follow up with Coordinators to ensure compliance

What you bring:

• Minimum qualifications of 1-2 years of post-secondary education and 1-3 years of job-related supervisory experience, or equivalent combination of education and experience
• Strong proficiency in all aspects of Microsoft office; with proven skills in Word and Excel
• Keen attention to detail, ability to prioritize, multitasking skills and organizational skills
• Experience in customer service
• Experience in the health care field an asset.
• Time Type Full time

Compensation Details

Compensation will be discussed during the recruiting process. ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support. We work hand-in-hand with health system partners to deliver personalized and coordinated care, support independent living and relieve capacity pressures on hospitals. Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before. We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position. Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process. We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment - every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

ParaMed is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities. ParaMed is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at [e-mail].

We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.

ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support. We work hand-in-hand with health system partners to deliver personalized and coordinated care, support independent living and relieve capacity pressures on hospitals. Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before.

Our Mission To provide people with the care they need, wherever they call home.

Our Vision Everyone in Canada has access to the care and support they need to live their best lives.

The Values We embrace every person for the individual they are. We care for each person as we would our own family. We collaborate with others because we achieve more together. We are relentless in our efforts to improve. We respect the resources entrusted to us.