Customer Care Agent

Allstate Canada; Richmond Hill; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

At Allstate Canada, we seek a Customer Care Agent who delivers exceptional service to our customers. In this hybrid role, you will answer inquiries and manage policies, ensuring clients feel like they are in good hands. Join us and be part of a culture that values employee growth and community involvement. With competitive benefits, including employee discounts and flexible work arrangements, you'll thrive in a supportive work environment.

Benefits

Flexible Work Arrangements

Employee discounts

Good Office program

Student Loan Payment Matching Program

Comprehensive Retirement Savings Program

Annual Wellness allowance

Personal reflection day

Tuition Reimbursement

Qualifications

• Must have General Insurance License (OTL) or be willing to obtain.
• Greater than 1 year customer service experience.
• Languages preferred - Hindi, Punjabi.

Responsibilities

• Respond to customer inquiries about their policy in a professional manner.
• Manage policy renewal process and client inquiries.
• Promote client loyalty through attention to detail and relationship building.

Skills

Customer service

MS Office proficiency

Education

Post-secondary education or equivalent work experience

Job description

Join to apply for the Customer Care Agent role at Allstate Canada

Join to apply for the Customer Care Agent role at Allstate Canada

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation: Hybrid - 2 days in the office, 3 from home.

Benefits To Joining Allstate

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to 400$ back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal reflection day
• Tuition Reimbursement
• Working within the community and giving back!
  
  

Our team is growing, and we are actively looking to a Customer Care Agent! Reporting to the Agency Manager you will be responsible to answer service and billing inquiries over the phone and in person from customers. The Customer Care Agent takes the “You’re in Good Hands” philosophy and makes it real – delivering on our promises to consumers every day. Our agencies are open from Monday to Friday (9am to 5 pm EST). Our standard work week for agency staff is 37.5 hours, and each employee must rotate their work schedule so that the Agency is staffed appropriately.

Accountabilities:

• Respond to customer inquiries about their policy in a professional manner.
• Be knowledgeable of all Allstate policies and procedures in the province(s) you are licensed in.
• Provide personalized service while being a Trusted Advisor with respect to insurance.
• Promote Allstate features and benefits as part of ongoing portfolio reviews.
• Manage policy renewal process and client inquiries to make changes to their policies.
• Reply to on-line requests as required
• Promote client loyalty through attention to detail and relationship building during policy renewals and updates.
• Meet and exceed key performance and attendance metrics.
  
  

Qualifications:

• Post-secondary education or equivalent work experience
• Must have General Insurance License (OTL) insurance license or be willing to obtain for the province you are located in.
• Greater than 1 year customer service experience
• Proficient computer skills in MS Office applications.
• This is a hybrid position. You must be able to commute to and from the agency and have a space conducive to working from home.
• Languages preferred - Hindi, Punjabi
  
  

Bonus Qualifications:

• Call center, face to face customer service experience and insurance experience is preferred.
  
  

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Insurance and Financial Services

Referrals increase your chances of interviewing at Allstate Canada by 2x

Sign in to set job alerts for “Customer Care Representative” roles.

Customer Experience Associate - Parkwoods Village Branch (18.75 hours/week)

Customer Experience Associate - Vaughan Business Banking Centre (30 hours/week)

SalonCentric Canada - Customer Service Representative - Contract

Customer Experience Associate - Future Opportunities (North GTA)

Whitchurch-Stouffville, Ontario, Canada 2 weeks ago

Richmond Hill, Ontario, Canada 1 month ago

Customer Experience Associate - Future Opportunities in Mississauga South

Mississauga, Ontario, Canada 12 hours ago

Customer Experience Associate - Future Opportunities - Brampton, Vaughan, North York

Customer Experience Associate - Future Opportunities

Customer Experience Associate - Future Opportunities

Customer Experience Associate - Future Opportunities, Mississauga and Brampton

customer service representative supervisor

Richmond Hill, Ontario, Canada 9 months ago

Customer Experience Associate - Future Opportunities - Greater Toronto Area

customer service representative supervisor

Customer Experience Associate - Future Opportunities

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.