Bilingual Customer Service Agent

Stanley Black & Decker; Mississauga; Remote; CAD 40,000 - 60,000; Full time

Job summary

Stanley Black & Decker is seeking a Bilingual Customer Service Representative in Mississauga. You'll maintain high service levels for both customers and account executives, handle distributor inquiries, and process various transactions. Join a diverse team and enjoy competitive salary, growth opportunities, and a culture that embraces differences.

Benefits

Career development opportunities

Access to learning resources and online university

Inclusive and diverse work culture

Volunteerism and community support

Qualifications

• Must handle multiple tasks in a high call volume environment.
• Ability to communicate professionally with sales personnel and distributors.
• Dependable and capable of following through on team tasks.

Responsibilities

• Process transactions and various inquiries using software.
• Receive distributor calls and provide reliable information.
• Eliminate errors and inefficiencies in the order process.

Skills

Bilingual (French / English)

Communication

Customer Service

Data Entry

Multitasking

Education

College or University diploma / degree

Tools

SAP

Outlook

Esker

Job description

Make A Difference For Those Who Make The World

• Remote work - Must be based in Canada

As a Bilingual Customer Service Representative you will be part of a dedicated team based in Canada and reporting to Customer Service Manager. The successful applicant will maintain a high level of service to both customers and account executives in dealing with day-to-day business activity. The successful applicant will also act as a key contributor to the customer service team by receiving distributors calls and inquires.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT, CRAFTSMAN, CUB CADET, STANLEY and BLACK+DECKER.

At Stanley Black & Decker Canada we are proud to be awarded the following honours; Canada's Top Employers For Young People (2020, 2021 & 2022), Greater Toronto's Top Employers (2020, 2021 & 2022) and Canada’s Best Diverse Employers (2020, 2021 & 2022).

Process transactions and various inquiries using Outlook, SAP and Esker

Receive distributor calls as well as some end user calls

Provide reliable information to both internal and external customers

Work with appropriate functional groups or team members to proactively eliminate errors and inefficiencies in the order process

College or University diploma / degree

Bilingual (French / English) language skills both written and spoken (a strong asset)

Must be able to handle multiple tasks in a high call / systems volume environment while maintaining composure and flexibility

Ability to communicate (oral and written) with sales personnel and distributors in a professional and courteous manner

Strong keyboard and data entry skills (min 30 wpm)

Team player – able to work with a large team

Must be dependable, capable of making decisions, and following through on team tasks and willing to help all other associates with little or no supervision

Ability to rapidly assimilate marketing programs, product knowledge and all other company policies and procedures

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What You’ll Also Get

Career Opportunity : Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development :

Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture :

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company :

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

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Bilingual Customer Service Agent • Mississauga, Ontario, Canada