Customer Care Advisor

Human Appeal Canada; Mississauga; On-site; CAD 25,000 - 28,000; Part time

Job summary

Human Appeal Canada is seeking a Donor Care Advisor to join our team in Mississauga, Ontario. This in-person, casual - fixed term contract role focuses on building and maintaining strong relationships with new and existing donors, providing clear updates on how donations are spent, and promoting continued support.

The ideal candidate has entry-level experience, strong English, and proficiency with MS Office.

Qualifications

• High School or above is required.
• Fluent English is essential.
• Proficiency with MS Office Suite.

Responsibilities

• Maintain relationships with new and existing donors.
• Explain how donations have been spent on local and international projects.
• Encourage continued donations and escalate inquiries to appropriate departments.

Skills

Customer service

Fluent English

MS Office

Donor communication

Education

High School diploma or equivalent

Job description

Job Openings

Human Appeal is a global non-profit humanitarian and development organisation. We deliver life-saving emergency assistance such as food, medical aid, and disaster relief. At the same time, we run sustainable, community-led programmes in healthcare, education, and livelihoods to build resilience and self-reliance. Our experienced local teams work in vulnerable, hard-to-reach areas. Guided by a vision of a just, caring, and sustainable world, our mission is to save lives, alleviate poverty, and empower communities in line with the core humanitarian principles of humanity, impartiality, neutrality, and independence.

Customer Care Advisor

Donor Care - Mississauga, Ontario

Department: Donor Care

Employment Type: Casual - Fixed Term Contract

Minimum Experience: Entry-level

Compensation: $19/hour

Position Overview

Here at Human Appeal Canada we have an exciting opportunity for a Donor Care Advisor to join our team based in Mississauga, Ontario. This is an in-person position. You will join us on an hourly basis. In return, you will receive a competitive salary of $19 CAD per hour. This role is a current and ongoing position.

As Donor Care Advisor, the successful candidate will play an integral role in maintaining the relationship with Human Appeal’s new and existing donors. Ensuring clear communication is provided when updating them on how their donation has been spent through explanation of Human Appeal’s local and international projects and courteously endorsing their continued contribution.

Candidate essential criteria

• Receive feedback from donors
• Provide good customer service
• Increase donor donations
• Retains donors who may be thinking of moving to another Charity
• Pass on calls to the appropriate departments for enquiries
• High School Standard or above.
• No Experience required
• MS Office Suite
• Fluent English, other languages a bonus

Human Appeal is committed to diversity, social inclusion, and gender equality/balance, and strongly encourages applications from underrepresented groups. The organisation maintains a zero-tolerance policy toward Sexual Exploitation and Abuse and Sexual Harassment (SEA/SH), with all staff required to comply with Preventing Sexual Exploitation and Abuse and Sexual Harassment (PSEA/SH) standards and safe recruitment procedures.

Applying candidates must have the legal authorisation or right to work in the designated work location/duty station.