Donor Care Coordinator

Save the Children; Toronto; Hybrid; CAD 51,000 - 63,000; Full time

Benefits offered by this job

Comprehensive benefits

Hybrid workplace

3 weeks vacation

End-of-year office closure

Personal days

Sick leave

Parental leave top-up

Pension plan

Headspace access

EAP program

Job summary

Save the Children Canada is seeking a Donor Care Coordinator to support the donor experience, manage retention activities, and ensure accurate gift processing and tax receipting. This hybrid role is based in Toronto, Ontario, and focuses on major gifts, corporate, estate, and planned giving portfolios.

Reporting to the Donor Care Manager, you will handle donor communications, ensure timely receipts, and collaborate with the CRM/database team to maintain accurate donor records while complying

Qualifications

• Post-secondary education or equivalent experience.
• 1–3 years in a donor relations or nonprofit role.
• Ability to work some evenings and weekends as required.
• Strong communication and teamwork for diverse audiences.

Responsibilities

• Handle inbound/outbound donor communications across channels.
• Ensure timely donor receipts, welcome packs, and thank-you calls.
• Support donor care across Major Gifts, Corporate, Estate, and Planned Giving.
• Deliver tax receipting and donor acknowledgments per CRA regulations.
• Oversee donor fulfilment and acknowledgments for campaigns.

Skills

Donor care

Donor retention

CRM

MS Office

Project management

Communication

Bilingual assets

Education

Post-secondary education

Tools

CRM software

Job description

Salary Range: $50,752.78 To $62,781.65 Annually

(This position is covered under CUPE Bargaining Unit)

Save the Children believes every child has the right to a future. In Canada and around the world, we do whatever it takes – every day and in times of crisis – to support children to fulfill their rights to a healthy start in life, the opportunity to learn, and protection from harm. With over 100 years of experience, Save the Children is the world’s first and leading independent children’s organization – transforming lives and the future we share.

Save the Children Canada is a hybrid workplace based in Toronto Ontario Canada. This recruitment is open to all applicants residing in Ontario.

THE IMPACT YOU WILL MAKE:

Reporting to the Donor Care Manager, the Donor Care Coordinator supports the donor experience at Save the Children by providing outstanding donor stewardship, managing retention activities at all levels of giving, including one-time gifts and recurring gifts, and ensuring accuracy in gift processing, tax receipting, and communications. Working closely with the database team, internal interest holders and fundraising leads, this role also facilitates gift processing for the major gift, corporate, foundation and planned gift portfolios.

Responsibilities include (but are not limited to):

• Handle inbound and outbound donor communications across all channels.
• Ensure timely delivery of donor communications (receipts, welcome packs, thank you calls).
• Support in the delivery of all donor care and stewardship of gifts related to Major Gifts, Corporate, Estate, and Planned Giving portfolios.
• Deliver tax receipting and donor acknowledgments in line with best practices and ensure compliance with CRA regulations.
• Oversee all donor fulfilment and acknowledgments according to the requirements of individual fundraising campaigns, channels and activities.
• Play a leading role in donor retention and winback activities, including the donor cancellation and re-engagement processes.
• Process donations and returned mail accurately and in a timely manner.
• Data entry, including creating new records and updating existing records in the CRM.
• Support in the processing of gifts related to Major Gifts, Corporate, Estate, and Planned Giving portfolios.
• Support vendor file processing (e.g. donations made via 3rd party, F2F or telemarketing).
• Provide regular updates to Resource Development colleagues and other internal stakeholders, on key Donor Care activities and results.
• Support the annual audit and requests for information.

Qualifications include (but are not limited to):

• Post-secondary education in a relevant field or equivalent experience.
• Minimum 1-3 year of experience in a similar role. Experience in International Development, Non-Governmental Organization (NGO/INGO), or other not-for-profit sectors is preferred.
• Ability to work some evening and weekends as required.
• Proven experience in donor or customer retention and/or sales skills.
• Ability to work some evening and weekends as required.
• Advanced communication, interpersonal, and teamwork skills for diverse audiences to build strong working relationships across cultural and organizational settings, both internally and externally. French/Spanish/Arabic language skills is an asset.
• Demonstrated project management experience for task execution of assigned objectives supported by proficiency with MS Office tools and relevant technologies. Ability to work under pressure within tight timelines to achieve SCC objectives.
• Displays analytical and problem-solving skills to support initiatives with demonstrated adaptability to support change management for successful task implementation.
• Applies judgment and make sound decisions that are accountable, justifiable, and in adherence to policies and procedures.
• Considers organizational strategy and thinks creatively to support innovative initiatives and collaborations that deliver benefits for the children and families we serve.
• Ability to occasionally travel locally, nationally and internationally (less than 10%) as required.

WHAT WE OFFER

The salary range for this position is union pay band 3 between$50,752.78 - $62,781.65CAD on skills and experience. In addition to this, our employees will have the following package of additional benefits:

• Comprehensive benefits package for you and your dependents available three months after employment start date.Coordinated benefits for your partner paid by Save the Children Canada.
• Hybrid workplace including opportunities to work remotely and flexible work hours to support employee wellbeing and work life balance.
• 3 weeks of annual paid vacation.
• In addition to annual leave, we offer an end of year office closure December 25 - January 1 (SAVE Days) so we can all recharge simultaneously.
• 5 paid personal days.
• 10 paid sick leave days.
• Parental leave top-up.
• Employer contributions to group pension plan. Access to help save for a first home through the pension provider.
• Learning and development opportunities and specialized training including professional development time.
• Confidential Employee Assistance Program services available to you and your dependents from your first day of employment.
• Organization-wide membership access to Headspace.

It is our individual and collective responsibility to ensure all children are protected from deliberate or unintentional acts that lead to the risk of, or actual, harm caused by our employees. Each employee shall be aware that there may be additional vulnerabilities facing children associated with their age, socio-economic background, disability, gender, racial heritage, religious belief, identity, sexual orientation or identity, and is committed to ensuring this does not form barriers to effective safeguarding.

Each employee is committed to fostering and sustaining a safe environment through proactive, accessible, and effective approaches that seek to prevent and respond to any harm to the children including but not limited to sexual exploitation and abuse. SCC and all its employees will take all reasonable steps to make itself safe, both as an organisation and in the conduct of all aspects of its day-to-day operations of emergency, humanitarian, developmental, policy, campaigning and administrative work.

SCC supports and acts in compliance with the Human Rights Code. SCC is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act(‘AODA’).Providing an accessible and barrier-free environment is a shared effort, and as an organization, SCC is committed to working with the necessary parties to make accessibility for all a reality.If you require an accommodation during any stage of the recruitment or employment process, please notify People & Culture at [e-mail]

Please Note: This job opportunity is to fill an existing vacancy.

This recruitment process may involve the use of AI-enabled or automated tools within ADP Workforce Now to help manage job postings and application workflows. These tools may assist with tasks such as organizing applicant information, identifying potential matches based on job-related qualifications, or supporting communication and scheduling.

All hiring decisions are made by our People & Culture team and hiring managers. No automated tool makes final decisions about your candidacy. If at any point you have questions about how your information is used, please contact our team at [e-mail]