Customer Care

Park & Fifth; Vancouver; Hybrid; CAD 50,000 - 53,000; Full time

Benefits offered by this job

Healthcare coverage through Equitable

3 weeks paid vacation

60% employee discount

Free seasonal product

Remote day once per week

Job summary

Park & Fifth is seeking a Customer Care Associate in Vancouver, offering a hybrid schedule with one remote day per week. Compensation is $50,000–$53,000 CAD annually, plus healthcare coverage and vacation. The role requires customer-focused, organized individuals who can work both independently and with a small team.

You’ll interact with brides and customers, ensuring a positive experience. Join a women-led, locally founded business that values mutual respect and clear communication.

Qualifications

• Strong written and verbal communication skills.
• Compassionate, professional, and customer-focused approach.
• Highly organized and detail-oriented mindset.
• Able to work independently and also collaborate with a small team.
• Adaptable to changing workloads and priorities.

Responsibilities

• Respond to customer inquiries via email, chat, and virtual fittings.
• Handle escalated concerns with professionalism and empathy.
• Manage tickets efficiently to ensure resolutions within 24–48 hours.
• Build lasting relationships through clear and caring communication.
• Collaborate with internal teams to address recurring concerns.

Skills

Clear communication

Customer focus

Organized

Independent yet collaborative

Adaptable

Job description

Park & Fifth is a women-led, locally founded business creating modern pieces for life’s most memorable moments. We believe in a workplace that empowers everyone and nurtures talent. Mutual respect, curiosity, collaboration, and clear communication are at the heart of what we do.

If you are kind, team-oriented, and passionate about delivering an exceptional customer experience, we’d love to have you join our growing team!

Schedule: Monday – Friday, 9:00 AM – 5:00 PM

Compensation: $50,000 – $53,000 annually

Healthcare coverage through Equitable Life

3 weeks paid vacation per year

60% employee discount, free seasonal product

Location: On-site at HQ (Vancouver) with opportunity to work 1 remote day per week

About the Role

As a Customer Care Associate, you’ll play a key role in providing exceptional service to our customers - whether that’s helping a bride with her order, answering questions online, or resolving an issue with care and professionalism.

We’re looking for someone who is customer-focused, organized, and able to work independently while also collaborating with a small, supportive team. Ticket volume can vary, so flexibility and adaptability are important.

Roles and Responsibilities

Customer Interaction

• Respond to customer inquiries via email, chat, and virtual fittings
• Handle escalated concerns with professionalism and empathy
• Manage tickets efficiently to ensure resolutions within 24-48 hours
• Build lasting relationships through clear and caring communication

Team Support

• Mentor and support junior associates as the team grows
• Assist with onboarding and training new team members

Problem Solving & Communication

• Investigate and resolve customer issues promptly
• Collaborate with internal teams to address recurring concerns
• Respond to customer reviews on Google and other platforms
• Track and share trends or feedback with management

Quality & Product Knowledge

• Maintain expert knowledge of Park & Fifth products and policies
• Ensure all customer interactions reflect our brand values and standards
• Follow up with customers after virtual fittings or orders to enhance their experience

What We’re Looking For

• Strong written and verbal communication skills
• Compassionate, professional, and customer-focused
• Highly organized and detail-oriented
• Comfortable working both independently and collaboratively
• Adaptable to changing workloads and priorities
• Interest in the bridal or fashion industry is a plus!