Concierge - Bilingual Advisor (French)

Aritzia; New Westminster; On-site; CAD 27,552 - 41,328; Part time

Benefits offered by this job

Product discount

In-house café with complimentary coffee

Fitness studio and gym

24/7 virtual wellness resources

Dog-friendly environment

Job summary

Aritzia is seeking proactive Concierge team members in New Westminster, BC, to provide world-class service through various communication channels in both English and French. Ideal candidates will possess strong client service skills and a knack for style, ensuring client satisfaction and loyalty.

The position offers competitive pay ranging from $20–$30 per hour, along with performance-based bonuses and career opportunities. You'll also enjoy perks like product discounts and wellness resources.

Qualifications

• Effective communication in English and French.
• Passion for client service and relationship building.
• Aspirational sense of style and commitment to company values.

Responsibilities

• Deliver exceptional client service via Live Chat, Phone, and Email.
• Resolve client inquiries efficiently and maintain satisfaction.
• Meet and exceed performance targets.

Skills

Bilingual (English and French)

Client service orientation

Retail experience

Education

Certification in French language proficiency (DALF C1/C2, CEFR C1/C2)

Job description

THE TEAM

The mission of the Concierge Division is to connect with and delight our clients. These advisors operate from the Concierge Centre in New Westminster, BC.

THE OPPORTUNITY

As part of our Concierge team you will deliver Everyday Luxury through engaging service and exceptional selling & styling expertise. The role offers industry‑leading wages from $20–$30/hr, unlimited growth potential, and a comprehensive onboarding program.

THE ROLE

• Deliver world‑class client service across all channels—including Live Chat, Phone, and Email—in French and English.
• Sell clothes and earn client confidence through unparalleled styling expertise.
• Resolve client inquiries efficiently, ensuring the highest levels of satisfaction.
• Meet and exceed established performance targets.

QUALIFICATIONS

• Ability to communicate effectively in English (written and verbal) and French (written and verbal). French as first language preferred.
• Certification in French language proficiency such as DALF C1, C2, or CEFR C1/C2.
• Passion for providing world‑class client service and building long‑lasting client relationships.
• Aspirational sense of individual style and desire to thrive on a high‑performance team.
• Commitment to learn and apply Aritzia’s values and standards.
• Aptitude for learning and navigating diverse technology systems.
• Retail, contact centre, customer service, or hospitality experience considered an asset.

LOGISTICS

• 30 hours per week for mandatory training in the first two weeks (Monday‑Friday, 8AM–2PMPST).
• Work shifts within operating hours 8AM–9PMPST, including evenings and weekends.
• No extended time off from mid‑November through January during peak sales events.

COMPENSATION

Typical hiring range is $20–$30CAD per hour. Final wage may vary based on knowledge, skills, and experience. The compensation package includes performance‑based bonuses, rewards, and career growth opportunities.

PERKS

• Product discount and exclusive private shopping events.
• In‑house café with complimentary coffee.
• In‑office fitness studio and gym, open 7 days a week.
• 24/7 virtual wellness resources.
• Aspirational workplace features, dog‑friendly environment, shower facilities, bike rooms, and additional amenities.

EEO STATEMENT

Aritzia is an Equal Employment Opportunity employer. We are inclusive and diverse, representing the communities where we work. Requests for accommodation due to disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.