Trade and Sales Coordinator

Encore Market Engagement; Toronto; On-site; CAD 60,000 - 70,000; Full time

Job summary

Encore Market Engagement is seeking a detail-oriented Trade & Sales Coordinator to support HQ Selling team. You will manage trade spend, pricing, promotions, and customer information, ensuring timely reporting and accurate reconciliation.

A core part of the role is Exceedra TPM administration and acting as a trusted partner to Customer Business Managers. Ideal candidates have 2+ years in related roles, strong Excel skills, and experience with trade promotion platforms.

Qualifications

• 2+ years in sales coordination, sales operations, trade administration, customer operations or CPG account support.
• Hands-on experience with trade spend, promotions, deductions, chargebacks, and promotional reconciliation.
• Experience with Exceedra TPM or a comparable Trade Promotion Management platform.
• Strong Microsoft Excel and reporting capability with detailed customer, pricing, promotional, forecasting data.
• Analytical, proactive, service-oriented; able to identify issues early.
• Experience in CPG, grocery, retail, brokerage, distributor or consumer products environments preferred.

Responsibilities

• Trade Spend & Exceedra TPM: Maintain customer trade activity in Exceedra TPM; ensure documentation is complete; support reporting, reconciliation and ROI inputs.
• Sales Operations & Customer Support: Maintain forecasting files, forms, pricing and promotions data; prepare submission files for account manager review; track deadlines and approvals.
• Reporting, Analytics & Business Support: Maintain customer scorecards; gather data for KPI, sales, trade spend and forecasting reports; prepare materials for business reviews and meetings.

Skills

Trade spend

Exceedra TPM

Excel

Forecasting

Promotions

Tools

Exceedra TPM

Job description

What Encore's All About:

At Encore, we possess the expertise in field sales to ensure our clients are successful in their most critical market channels. Going deep with few...being nimble and responsive for us is more than a turn of phrase, it is a way of life...and it comes down to the following Vision and Mission that compel us to outperform every day. Our Vision: The first choice for tier one organizations seeking to optimize their field sales investment. Our Mission: Provide uncompromising quality of service and unparalleled calibre of thinking...developing strategies and delivering solutions that enable our clients to win.

The Opportunity:

TRADE & SALES COORDINATOR

$60,000 - $70,000/year

Position Summary:

We are seeking a highly organized, analytical and detail-oriented Trade & Sales Coordinator to support our Headquarters Selling team. This role provides the operational discipline behind effective customer management, keeping trade spend, pricing, promotions, customer information, and reporting on time.

A core responsibility is the day-to-day administration of trade spend and Exceedra TPM, including promotional funding, accruals, deductions, chargebacks and reconciliation. You will be a trusted operational partner to Customer Business Managers, helping them enter customer discussions with accurate information and execute commitments with confidence.

What You'll Do:

Trade Spend & Exceedra TPM

• Maintain customer trade activity in Exceedra TPM, including promotional spend, funding, accruals, deductions, claims, chargebacks and reconciliation information.
• Ensure supporting documentation is complete and accurate; identify discrepancies, missing information and unresolved items for escalation.
• Support timely trade spend reporting, promotional reconciliation and promotional ROI inputs.

Sales Operations & Customer Support

• Maintain forecasting files, customer forms, pricing and promotional information, portals, listing forms, new SKU/item setup documentation and account master data.
• Prepare pricing and promotional submission files, funding details, customer forms and portal documentation for account manager review.
• Track customer deadlines, submissions, approvals and outstanding actions to ensure commitments are completed accurately and on time.

Reporting, Analytics & Business Support

• Maintain customer scorecards and provide inputs to monthly KPI, sales, promotional, trade spend, deduction and forecasting reports.
• Gather and organize data to support account planning, promotional ROI analysis and identification of gaps, exceptions or emerging issues.
• Prepare materials and analytics for customer business reviews, joint business planning, line reviews, new item presentations and internal sales meetings; capture and track follow-up actions.

What Success Looks Like:

You keep Exceedra and trade records accurate, customer submissions and new item requirements on schedule, reporting dependable, and account teams prepared. Your work improves visibility to customer and trade performance while reducing the administrative burden on Customer Business Managers.

The RIGHT Candidate:

At Encore, we feel that no matter your background, what's most important to your success and ours is the way you interact with others. Don't get us wrong, if you have the right experience and skills, that's great. So, if you're thinking about working with Encore, it's important that you know what we'll expect from you:

• You believe in winning
• You bring passion and innovative thinking that will deliver results
• You believe that the words 'work' and 'fun' belong in the same sentence

You can be described as:

• Authentic
• Solutions-oriented
• Accountable
• Intellectually curious
• Self-motivated
• Receptive
• Assertive
• Driven
• Continuously challenging yourself

• Having business maturity, professional

Your Experience:

• 2+ years of experience in sales coordination, sales operations, trade administration, customer operations, category support or CPG account support.
• Hands-on experience with trade spend, promotions, deductions, chargebacks, and promotional reconciliation.
• Experience with Exceedra TPM or a comparable Trade Promotion Management, deduction, pricing or customer planning platform.
• Strong Microsoft Excel and reporting capability, with comfort working with detailed customer, pricing, promotional, forecasting and sales information.
• Exceptional attention to detail, organization and follow-through, with the ability to manage multiple deadlines and competing priorities.
• An analytical, proactive and service-oriented working style; comfortable identifying issues before they create downstream problems.
• Experience in CPG, grocery, retail, brokerage, drug, distributor or consumer products environments is preferred.

Encore strives to make our recruitment and selection processes as accessible as possible and provides accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and selection process, please reach out to us.