Customer Business Manager

Winland Foods, Inc.; Canada; Remote; CAD 93,000 - 153,000; Full time

Job summary

A leading private label food manufacturer seeks a Customer Business Manager to oversee customer performance, manage relationships, and drive sales initiatives. This role involves strategic planning, collaboration, and data analysis to enhance profitability and customer satisfaction. Candidates should possess strong analytical and communication skills, with a Bachelor’s degree and at least 5 years of relevant experience.

Benefits

Medical

Dental

Vision

401(K) with match

Life Insurance

Accident Insurance

Qualifications

• Minimum 5 years of sales or related business experience.
• Experience with broker or key account management.

Responsibilities

• Manage day-to-day customer relationships.
• Develop sales and pricing initiatives aligned with business strategies.
• Analyze customer data to drive business performance.

Skills

Communication

Analytical Skills

Negotiation

Problem-Solving

Education

Bachelor’s degree in Business

Tools

Power BI

SAP

SharePoint

MS Office

Job description

Customer Business Manager page is loaded

Customer Business Manager

Apply locations: TX | Works from Home | Full time

Posted on: Posted 30+ Days Ago | Job requisition id: R26654

The Customer Business Manager (CBM) is accountable for overall customer performance vs. plan (AOP delivery), revenue, and margin. This role will also be responsible for customer satisfaction, distribution, merchandising planning, budget management, and communication related to Winland’s Private Brand, Control Brand, and Branded businesses.

Employee Type: Full time

Location: US, Works from Home

Job Type: Field Sales

Job Posting Title: Customer Business Manager

Schedule: Mon-Fri

Work Location: Remote with 40-50% travel, ideally near a major Southwest or Western territory airport.

Benefits: Medical, Dental, Vision, 401(K) with match, STL/LTD/AD&D/Life, HSA, FSA, EAP, Hospital indemnity, Accident insurance, Identity and Fraud Protection plan, Legal and Critical Illness.

Salary: $93K-$153K annually, based on experience, with additional bonus potential.

Roles & Responsibilities:

1. Manage day-to-day customer relationships; primary contact for customer buyer.
2. Provide management and oversight to the Winland broker network where applicable.
3. Proactively sell and customize Winland’s value proposition for the customer.
4. Ensure accurate demand planning (Forecasting) and address gaps to the Customer AOP.
5. Own all business inputs for creating and delivering the Customer AOP at a category level.
6. Deliver the customer and regional AOP.
7. Develop sales and pricing initiatives aligned with Winland’s key business strategies.
8. Enhance profitability at the customer/region level.
9. Identify whitespace opportunities through collaboration with Insights and Analytics and develop annual plans.
10. Work with the commercialization team to identify innovation, packaging, and assortment opportunities.
11. Define and communicate customer requests effectively.
12. Analyze customer data to drive business performance.
13. Develop and execute customer trade spend strategy.
14. Manage trade spend using Winland’s Integrated Planning System (WIPS).
15. Provide strategic/financial recommendations for bids, trade management, and customer growth.
16. Collaborate cross-functionally to deliver customer plans.
17. Develop bid strategies for optimal outcomes.
18. Coordinate with the Customer Data Specialist to define product opportunities in the Product Portfolio Management System (PPM).
19. Achieve improvements against customer-supplier scorecard metrics.
20. Engage leadership to support customer initiatives.
21. Identify opportunities to reduce damages, distressed, or donated products, mitigating obsolescence risk.

Note: Duties are not exhaustive; additional tasks may be assigned based on business needs.

Qualifications & Experience:

• Bachelor’s degree in Business, Finance, or related field.
• Minimum 5 years of sales or related business experience.
• Experience with broker or key account management with large or multiple accounts; ability to influence third-party partners.
• Category leadership experience.
• Ability to translate insights into strategic account plans for growth.
• Excellent communication and relationship-building skills.
• Strong analytical skills with data-driven decision-making capabilities.
• Solid financial understanding, including P&L and pricing strategies.
• Proficiency in Power BI, SAP, SharePoint, MS Office.
• Strong negotiation skills.
• Effective management, problem-solving, multi-tasking, and stakeholder communication skills.
• Ability to collaborate across functions and build internal/external relationships.

EEO Statement: Winland Foods is committed to diversity, equity, and inclusion, providing equal employment opportunities to all applicants and teammates regardless of protected characteristics.

About Us

Winland Foods is a leading private label food manufacturer with nearly 3,000 employees across 14 facilities in the US, Canada, and Italy. We are building an innovative, agile organization that values employee contributions and ideas. Join us to be part of a passionate, collaborative team committed to delivering high-quality food to our customers and communities.

Note to recruitment agencies: Winland Foods does not accept unsolicited resumes or CVs. Please do not forward resumes to our employees or locations. We are not responsible for fees related to unsolicited resumes.