Customer Business Manager, Walmart

Ferrero International S.A.; Canada; Remote; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Customer Business Manager to lead strategic initiatives with Walmart Canada. This role involves developing and executing business strategies, managing key accounts, and enhancing product visibility and sales performance. The ideal candidate will have a strong background in sales, analytical skills, and a passion for driving results. Join a company that values diversity and fosters an inclusive culture, where your contributions will help shape the future of beloved brands. This is a remote position, providing flexibility while ensuring you are connected to your key customer base in the Greater Toronto Area.

Qualifications

• 4-7 years of experience in a relevant field.
• Strong analytical and data proficiency skills required.

Responsibilities

• Develop and execute business strategies for Walmart Canada.
• Manage relationships and drive business opportunities with Walmart.

Skills

Analytical abilities

Negotiation skills

Presentation skills

Financial skills

Budget preparation

Sales promotion planning

Category management

Trade marketing

Education

Bachelor’s degree in Sales or related field

Tools

Excel

Database management

Job description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

About the Role:

You have always loved it, now be part of it! As the Customer Business Manager, Walmart, you will be responsible for developing and deploying successful business-building strategies for the designated departments at Walmart Canada. By aligning with Corporate objectives and goals, you will directly contribute to achieving Ferrero’s annual volume and trade targets for each sub-brand managed. Your efforts will ensure optimal in-store presence through effective shelving, distribution, merchandising, and pricing strategies.

Your role will be pivotal in communicating these strategies to the retail organization, providing the necessary direction to achieve flawless execution at Walmart nationally. Your impact will be seen in the enhanced visibility and sales performance of Ferrero products, driving growth and strengthening the brand's market position.

This position will be Remote, but should be based in the GTA for access to the customer.

Main Responsibilities:

Account Management

• Represent Ferrero at regular Customer business review meetings to drive business opportunities with Walmart.
• Act as key contact with assigned Category Buyers with an understanding of the product line and its role at the account.
• Directly responsible for assigned Buyer programs in terms of: Seeking opportunities, execution and maintenance.

Project Management

• Develop and execute Joint Business Plans for assigned business.
• Assist in development of Full JBP roll up as assigned.
• Required to help improve process and selling efficiencies.
• Ability to analyze and interpret data.
• Influence business decisions based on insight into sales results, market dynamics, and category share.
• Develop insights and make recommendations for Category/BLR Reviews.
• Complete a post analysis of programs sold in and make recommendations for improvements.
• Continuously review business focusing on improvement via Correction of Errors reports and make recommendations to improve sales and store level execution for all businesses managed.
• Develop insights and make recommendations for Plan-o-gram projects for Categories managed, semi-annually.
• Assist in the development and maintenance of Key account strategic plan.

Forecasting

• Develop a recommendation for Annual Business Plan.
• Develop insights and make recommendations to ensure that budgets are achieved.
• Provide input regarding predicted effectiveness of promotional scenarios and impact to sales forecast.
• Develop recommendations for sales forecast estimates for new products.
• Maintain ongoing the Walmart item forecast for assigned Items within the Walmart portfolio.

Store Level Inventory Management

• Develop recommendations for store level orders for seasonal or event programs.
• Develop and maintain model for inventory sell through.
• Make recommendations to maximize inventory sell through by either adjusting store level inventory or redeploying field resources (or a combination of both).
• Develop and maintain a weekly store level inventory report and make recommendations for inventory adjustments to individual stores to maximize both sales and product freshness.
• Communicate planned activities to Field Personnel.

Customer Relations

• Develop superior relationships with Walmart Canada.

Who we are looking for:

• 4-7 Years of experience.
• Bachelor’s degree in a Sales or relative field required.
• CPG market, customer base and market dynamics knowledge.
• Analytical abilities and data proficiency with original thought to interpret.
• Excel, database management, macro’s abilities.
• Knowledge and Experience of Walmart’s Culture and operating guidelines is an asset.
• Skill in budget preparation and fiscal management.
• Skill in planning, organizing, and implementing a range of sales promotion programs and/or events.
• Experience with category management and trade marketing.
• Negotiation, presentation and financial skill.

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

Accommodation

Ferrero Canada will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise the HR Representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.