Customer Business Development Manager

kelly; Brantford; On-site; CAD 65,000 - 90,000; Full time

Job summary

TELUS Health is seeking a Worker Compensation Case Manager to support employees and employers when absence or return-to-work is needed. You will assess barriers to timely return and work with stakeholders to implement plans, with opportunity for ongoing learning in absence and disability management.

The role requires an Ontario Paralegal license, 2–5 years in disability/occupational injury case management, and strong communication and empathy to handle sensitive cases in a fast-paced environment.

Qualifications

• Ontario Law Society Paralegal License in good standing is a MUST HAVE.
• 2-5 years experience in Disability Case Management or Occupational Injury Case Management.
• Background in related fields (occupational health, rehabilitation, disability management) is an asset.
• Registration/status in disability management or health sector is an asset.
• Strong communication and customer service focus.

Responsibilities

• Ensure the overall management of complex occupational injury cases for clients in a matrix team environment.
• Guide clients through continuous improvement to reduce impact of occupational injuries on performance.
• Advise clients on maintaining employment relationships and accompany them during workplace visits.
• Collaborate with stakeholders to develop strategies for managing disputes.
• Propose solutions to improve OHS management practices (training, medical, prevention, outsourcing, ergonomics).

Skills

Communication

Empathy

Detail oriented

Analytical skills

Organizational skills

Team player / autonomous

Education

Ontario Law Society Paralegal License

Tools

Microsoft Office Suite

Microsoft Teams

SharePoint

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health—TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

TELUS Health offers comprehensive services in absence, disability, and workers' compensation management, helping employers achieve improved health and productivity outcomes for their employees. Our services encompass absence reporting, proactive case management, and effective return-to-work support, covering a variety of employee health risks and conditions, whether related to physical, mental, social, or workplace health.

With 2 million lives supported by our team, we are proud to be Canada's leader in this field and a significant growth engine for TELUS Health's continued expansion in the United States. Our industry-leading technology and highly skilled case management expertise help employees navigate the complexities of the health care system and remove barriers for returning to work. Additionally, our National Workers' Compensation team, comprised of preventionists, case managers, appeal specialists, paralegals, lawyers, actuaries, and financial experts, provides proactive, strategic guidance in all areas of employee health, safety, and wellbeing.

This integrated approach enables our clients to achieve the best outcomes in mitigating risk, maximizing savings, relieving administrative burden, and empowering employees, while ensuring compliance with federal, state, and municipal regulations, as well as company-specific policies.

Our Worker Compensation Case Managers are responsible for assisting employees and employers when the employee is off work, or at risk of being off work for either occupational or non-occupational health reasons. They assess any barriers to a successful and timely return-to-work and engage with stakeholders to implement strategies that address those identified barriers and support employees’ return to work or an appropriate alternative plan.

Worker compensation Case Managers work with a talented and collaborative group of professionals, in a dynamic role that provides ongoing learning and career development opportunities in absence and disability management.

Responsibilities:

• Ensure the overall management of complex occupational injury cases for clients in a matrix team environment;
• Guide clients through the process of continuous improvement aimed at reducing the impact of occupational injuries on their organizational and financial performance;
• Advise clients on how to maintain the employment relationship and accompany them during workplace visits that are part of the rehabilitation process;
• Collaborate with stakeholders to develop strategies for effectively managing disputes
• Help expand the services offered to clients by proposing solutions to improve OHS management practices and performance (training sessions, medical assessments, prevention, legal services, outsourcing, ergonomics, etc.)

Qualifications:

• Ontario Law Society Paralegal License in good standing is a MUST HAVE requirement.
• 2-5 years comprehensive experience in Disability Case Management and/or Occupational Injury Case Management or combination of experience and specialized education
• Background education/course work in any of the following fields: occupational health, rehabilitation, legislation related to disability management, helping relationship skills, mediation, human resource management, disability insurance, industrial relations, business administration, psychological and workplace factors in disability would be an asset
• Registration or professional status within the disability management or professional health sector would be an asset
• Strong communication skills with exceptional customer service focus
• Exemplary interpersonal skills and ability to approach difficult situations with empathy and sensitivity
• Detail oriented focus with ability to work independently in fast paced environment
• Excellent problem-solving skills, ability to apply critical thinking to execute decision making on complex situations and a demonstrated ability to be solutions oriented
• Strong organizational skills combined with the ability to effectively manage competing priorities in a fast paced, and deadline driven environment
• Strong analytical skills combined with the ability to synthesize detailed information
• Ability to be team player who values collaboration, as well as work autonomously and independently as needed
• Strong computer skills including full proficiency with Microsoft Office Suite and exposure to Microsoft Teams and SharePoint LocationRequirement:Thisrolerequires On-Site presenceineitherCambridgeorWoodstock.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.