Customer Assistant

Movemiles; Toronto; On-site; CAD 33,000 - 42,000; Full time

Job summary

Movemiles, a modern moving and logistics company, seeks a Customer Assistant for a contract, on-site role in Toronto, ON. You will assist customers, answer questions about services, and guide them through booking and dashboard features.

You will handle orders, update records, and coordinate with crews while promoting additional services. Strong empathy, communication skills, and sales aptitude are essential.

Qualifications

• Demonstrated empathy and strong problem-solving skills in customer-facing roles.
• Excellent verbal and written communication, with active listening.
• Ability to promote services and suggest relevant offerings.
• Maintain inventory of packing materials and supplies.
• Ability to train new team members on processes and tools.
• Past experience in retail, logistics, or moving services is beneficial.
• Comfort using POS, booking systems, and web dashboards.
• Strong organizational and time-management abilities.
• Available to work on-site in Toronto, with flexible shifts.

Responsibilities

• Greet and assist customers in person and by phone, guiding them through services.
• Answer inquiries about scheduling, pricing, and dashboard features.
• Enter orders, update customer records, and coordinate with crews.
• Process payments and related documentation, ensuring accuracy.
• Promote relevant services and offers to customers.
• Monitor packing materials stock and coordinate replenishment.
• Maintain a clean, welcoming customer area and assist colleagues.

Skills

Empathy

Problem-solving

Clear communication

Sales skills

Inventory control

Training ability

Retail experience

Digital tools

Time management

On-site availability

Tools

POS systems

Booking systems

Dashboard software

Job description

Company Description

Movemiles is a modern moving and logistics company dedicated to making relocation simple, transparent, and rewarding for residential and commercial customers. The company offers reliable moving services, professional packing, same-day delivery, and clean-out solutions, all supported by smart technology and trained moving crews. Customers can book services online and manage their moves through an intuitive dashboard that provides real-time visibility into schedules, invoices, and service updates. Movemiles stands out with its rewards-driven experience, where customers earn credits on every service that can be redeemed for discounts, future moves, and special offers. By combining dependable logistics with digital convenience and tangible customer benefits, Movemiles aims to create a smoother and more organized moving journey.

Role Description

The Customer Assistant is a contract, on-site role based in Toronto, ON, supporting customers throughout their moving and logistics experience. This role involves greeting and assisting customers in person and by phone, answering inquiries about services, scheduling, and pricing, and guiding customers through booking and dashboard features. The Customer Assistant will handle order entries, update customer records, coordinate with moving crews and operations staff, and monitor stock levels for packing materials. Daily tasks include resolving service issues, processing payments and documentation, promoting relevant services and offers, and ensuring a clean, organized, and welcoming customer area. The role requires consistent collaboration with team members to maintain reliable service standards and positive customer experiences.

Qualifications

• Strong Customer Service skills, with a focus on empathy, problem-solving, and a positive service mindset.
• Effective Communication skills, including clear verbal and written communication and active listening.
• Sales and service promotion abilities, with experience suggesting appropriate services and offers based on customer needs.
• Stock Control skills for managing packing materials and supplies, including basic inventory tracking and replenishment.
• Training capabilities to support onboarding of new team members and help customers understand digital tools and processes.
• Previous experience in retail, logistics, moving services, or a similar customer-facing environment is beneficial.
• Comfort using computers, web-based dashboards, and point-of-sale or booking systems.
• Organizational and time-management skills, with the ability to handle multiple customer requests in a fast-paced setting.
• Availability to work on-site in Toronto, ON, with flexibility for peak periods and varying shifts.