Customer Advisor I - Craft & Home Goods Support

Lee Valley Tools Ltd.; Calgary; Hybrid; CAD 20,000 - 28,000; Full time

Benefits offered by this job

Lee Valley discount

Family-oriented environment

Job summary

Lee Valley Tools Ltd. is seeking a motivated retail associate to support customer orders and inquiries, process transactions, and assist with picking orders in the warehouse. The role includes greeting customers, helping locate products, and ensuring accurate backorders and inter-store transfers as needed.

Applicants with 1–2 years in retail or a craft background are encouraged. Lee Valley offers employee discounts and a family-oriented environment that supports growth.

Qualifications

• 1 to 2 years in retail considered an asset.
• Experience in a skilled craft or trade (such as woodworking, gardening) an asset.
• Follows set procedures with routine tasks and requires instruction for new products or processes.

Responsibilities

• Process in-store payment transactions with basic cash handling.
• Place items on hold following pre-determined procedure.
• Look up customer numbers in CW / STEP.
• Process exchanges and returns using set procedure and re-shelving items.

Skills

Retail experience

Customer service

Attention to detail

Job description

Lee Valley Tools Ltd. is seeking a motivated retail associate to support customer orders and inquiries, process transactions, and assist with picking orders in the warehouse. The role includes greeting customers, helping locate products, and ensuring accurate backorders and inter-store transfers as needed.

Applicants with 1–2 years in retail or a craft background are encouraged. Lee Valley offers employee discounts and a family-oriented environment that supports growth.