Customer Account Specialist

Andritz AG; Windsor; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a proactive Customer Account Specialist to join their innovative team in Windsor. This role is pivotal in enhancing customer relationships and ensuring satisfaction through effective communication and problem-solving. The company offers a dynamic work environment with opportunities for professional development and a hybrid work model. As part of a forward-thinking organization, you will play a crucial role in supporting sales efforts and maintaining customer records. If you are passionate about customer service and thrive in a collaborative atmosphere, this position is perfect for you.

Benefits

Financial support for professional development

Company-matched retirement plan

Health Spending Account

Paid maternity and parental leave

Competitive paid-time-off policies

Regular company events and social activities

Qualifications

• Proven experience in customer service, preferably in manufacturing or technical sectors.
• Strong teamwork and organizational skills are essential for success.

Responsibilities

• Manage customer inquiries and provide accurate product information.
• Process orders and resolve service issues efficiently.
• Support sales by generating leads and preparing documentation.

Skills

Communication Skills

Problem-Solving Skills

Attention to Detail

Customer Service Software Proficiency

Multitasking Ability

Teamwork Skills

Organizational Skills

Tools

CRM Systems

Job description

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

Join us at an exciting time as we launch a new die plant facility in Windsor, Ontario! We are seeking a proactive and customer-focused Customer Account Specialist to serve as a key point of contact between our customers and internal teams. In this role, you’ll manage inquiries, resolve issues, and support sales and business development efforts to ensure a positive customer experience.

What You Will Be Doing

Here’s an overview of your responsibilities and how you’ll contribute to our customer relationships:

• Respond to incoming phone calls and customer service inquiries in a professional and timely manner
• Provide accurate information on products, pricing, order status, and lead times
• Process orders, returns, and adjustments in coordination with production and logistics teams
• Resolve product or service problems by clarifying issues, determining the cause, and following up to ensure resolution
• Support the sales team by identifying new opportunities, generating leads, and preparing quotes or documentation
• Maintain accurate customer records and update CRM or customer service systems as needed
• Collaborate with production, logistics, and technical teams to ensure customer requirements are met
• Embody, demonstrate, and reinforce the #1ANDRITZway core values and behaviors and promote a positive work environment

What We Have to Offer

In exchange for your customer focus and service excellence, we offer the following:

• A dynamic and innovative work environment where your expertise and ideas are valued.
• Financial support for professional development and certifications.
• Compensation that increases with capability and expertise and a comprehensive benefits package, including company-matched retirement plan and a Health Spending Account.
• Paid maternity and parental leave.
• Hybrid work model for most professional positions.
• Competitive paid-time-off policies that includes vacation, paid holidays, and sick days.
• A positive and collaborative culture that focuses on our core values and behaviors.
• Regular company events and social activities to foster camaraderie.

What We're Looking For

When selecting candidates, we will be looking for the following essential skills, abilities, and experience:

• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency with customer service software and CRM systems
• Ability to multitask and prioritize in a fast-paced environment
• Experience in manufacturing, industrial, or technical customer service preferred
• Strong teamwork and organizational skills
• Legally authorized to work in Canada

About the New Facility

ANDRITZ Feed & Biofuel, a leading company in the field of process and plant solutions, technologies and services for the animal feed, aqua feed, pet food, and biofuel industries, is excited to announce the establishment of a new state-of-the-art die plant as part of its expansion strategy.

The new die plant in Windsor, ON, represents a significant milestone in ANDRITZ Feed & Biofuel's growth journey and underscores our commitment to meeting the increasing demand for high-quality dies. Strategically located in North America, the facility will serve as a center for manufacturing precision dies, catering to the needs of our customers.

This expansion allows ANDRITZ Feed & Biofuel to enhance its production capabilities, streamline operations, and ensure greater efficiency in delivering top-notch products to our customers. The investment in this advanced facility reflects our dedication to innovation and excellence!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.