Customer Account Specialist

Andritz AG; Windsor; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in process and plant solutions is seeking a Customer Account Specialist in Windsor, Ontario. This role involves managing customer inquiries, supporting sales, and ensuring a positive customer experience in a dynamic work environment that promotes professional development and financial growth.

Benefits

Financial support for professional development

Comprehensive benefits package

Paid maternity and parental leave

Hybrid work model for most professional positions

Competitive paid-time-off policies

Collaborative company culture

Regular company events and social activities

Qualifications

• Experience in manufacturing, industrial, or technical customer service preferred.
• Legally authorized to work in Canada.

Responsibilities

• Respond to customer inquiries and manage orders.
• Collaborate with internal teams to ensure customer requirements are met.
• Identify new sales opportunities and generate leads.

Skills

Communication

Problem-solving

Attention to detail

Teamwork

Organizational skills

Tools

Customer service software

CRM systems

Job description

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Job title: Customer Account Specialist

Job family: Sales, Marketing & Product Management

Business area: Environment & Energy

Contract location:

Windsor, ON, CA

Working location: Windsor

Location type: Office Location / Office-based

Contract type: Permanent

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

Join us at an exciting time as we launch a new die plant facility in Windsor, Ontario! We are seeking a proactive and customer-focused Customer Account Specialist to serve as a key point of contact between our customers and internal teams. In this role, you’ll manage inquiries, resolve issues, and support sales and business development efforts to ensure a positive customer experience.

What You Will Be Doing

Here’s an overview of your responsibilities and how you’ll contribute to our customer relationships:

• Respond to incoming phone calls and customer service inquiries in a professional and timely manner
• Provide accurate information on products, pricing, order status, and lead times
• Process orders, returns, and adjustments in coordination with production and logistics teams
• Resolve product or service problems by clarifying issues, determining the cause, and following up to ensure resolution
• Support the sales team by identifying new opportunities, generating leads, and preparing quotes or documentation
• Maintain accurate customer records and update CRM or customer service systems as needed
• Collaborate with production, logistics, and technical teams to ensure customer requirements are met
• Embody, demonstrate, and reinforce the #1ANDRITZway core values and behaviors and promote a positive work environment

What We Have to Offer

In exchange for your customer focus and service excellence, we offer the following:

• A dynamic and innovative work environment where your expertise and ideas are valued.
• Financial support for professional development and certifications.
• Compensation that increases with capability and expertise and a comprehensive benefits package, including company-matched retirement plan and a Health Spending Account.
• Paid maternity and parental leave.
• Hybrid work model for most professional positions.
• Competitive paid-time-off policies that includes vacation, paid holidays, and sick days.
• A positive and collaborative culture that focuses on our core values and behaviors.
• Regular company events and social activities to foster camaraderie.

What We're Looking For

When selecting candidates, we will be looking for the following essential skills, abilities, and experience:

• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency with customer service software and CRM systems
• Ability to multitask and prioritize in a fast-paced environment
• Experience in manufacturing, industrial, or technical customer service preferred
• Strong teamwork and organizational skills
• Legally authorized to work in Canada

About the New Facility

ANDRITZ Feed & Biofuel, a leading company in the field of process and plant solutions, technologies and services for the animal feed, aqua feed, pet food, and biofuel industries, is excited to announce the establishment of a new state-of-the-art die plant as part of its expansion strategy.

The new die plant in Windsor, ON, represents a significant milestone in ANDRITZ Feed & Biofuel's growth journey and underscores our commitment to meeting the increasing demand for high-quality dies. Strategically located in North America, the facility will serve as a center for manufacturing precision dies, catering to the needs of our customers.

This expansion allows ANDRITZ Feed & Biofuel to enhance its production capabilities, streamline operations, and ensure greater efficiency in delivering top-notch products to our customers. The investment in this advanced facility reflects our dedication to innovation and excellence!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.