Customer Account Mgmt Representative

Bombardier; Dorval; On-site; CAD 60,000 - 80,000; Full time

Job summary

Bombardier is seeking a Customer Account Management Representative in Dorval, Quebec, to oversee aircraft readiness and serve as a key contact during deliveries. The role involves ensuring customer expectations are met and collaborating with various internal teams.

The ideal candidate will have a college diploma in aviation, at least seven years of relevant experience, and exemplify strong organizational and communication skills, being fluent in both French and English.

Qualifications

• Minimum of seven (7) years related experience in business or commercial aviation.
• Minimum of two (2) years related experience in a customer-facing role.
• Ability to understand complex technical issues and explain resolutions.

Responsibilities

• Monitor overall Aircraft readiness leading to customer deliveries.
• Act as the primary point of contact with customers during aircraft delivery.
• Liaise with internal stakeholders to meet customer expectations.
• Interact with operations management regarding delivery plans.
• Ensure technical deliverables are ready for customer review.
• Coordinate sales support visits with prospective buyers.
• Review aircraft discrepancies and recommend corrective actions.

Skills

Organizational and planning skills

Project management skills

Communication skills

Customer orientation

Bilingual (French and English)

Education

College diploma in an aviation-related field

Job description

Why join us?

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

What are your contributions to the team?

• You will be responsible for the overall Aircraft readiness monitoring in the weeks leading to the start of customer deliveries. You will work closely with operation management and shop floor employees to maintain the latest status of the aircraft, technical issues, schedule changes, etc.
• You will act as the primary point of contact with our customers during the presentation and final delivery of the aircraft interior and exterior completion. These responsibilities include participation in customer acceptance flight activities, exterior paint & mechanical inspections as well as interior completion review.
• You will liaise with all internal stakeholders—including Interior Design, Production, Quality and Project Management—to ensure that all Completion Definition Package specifications are consistent with the aircraft build and that customer expectations are met or exceeded.
• You will regularly interact with operations management to ensure the delivery plan of the Aircraft is in line with customer requirements and that specific customer requirements are objectively verbalized to the shop floor.
• You will ensure that all technical deliverables and equipment are ready and available for customer review.
• You will occasionally participate and/or coordinate sales support visits by making production Aircraft available and presentable to prospective buyers.
• You will review and analyze aircraft discrepancies and communicate/recommend corrective actions for the future.

How to thrive in this role?

• You possess a college diploma in an aviation‑related field of study.
• You have a minimum of seven (7) years related experience in business or commercial aviation.
• You have a minimum of two (2) years related experience in a customer‑facing role.
• You have excellent organizational and planning skills, good project management skills, and can set priorities to achieve important milestones.
• You can understand complex technical issues and possess the capacity to explain the resolution of these issues.
• You have exceptional communication skills and can communicate at all levels of the organization from shop floor to board room level, and to all levels of our customer and customer representative organizations.
• You are an eloquent and persuasive speaker with strong presentation skills and command an appropriate presence in any situation or negotiation.
• You have strong customer orientation.
• You will be expected to be a team player, as well as a leader within the delivery team.
• You are fluent in both French and English (written and spoken). Other languages would be an asset.
• You can support a flexible work environment, are comfortable participating in flight activities and occasional travel.

Opportunity

Customer Account Mgmt Representative

Primary Location

Completion Center

Organization

Aerospace Canada

Requisition

14015 Customer Account Mgmt Representative