Customer Account Manager

M1 Composites Technology Inc.; Laval (administrative region); On-site; CAD 75,000 - 105,000; Full time

Job summary

M1 Composites Technology Inc. is seeking a Customer Account Manager in Laval, QC. You will serve as the primary customer contact, oversee contractual obligations, and drive satisfaction across programs in the aviation sector.

Responsibilities include managing repair, manufacturing and engineering projects from RFQs/RFPs to delivery while aiming to increase the volume of business with existing clients and upsell where appropriate.

Responsibilities

• The Customer Account Manager is the principal point of contact for the customer and oversees contractual obligations.
• Manage customer satisfaction across projects and relationships.
• Manage repair, manufacturing and engineering projects from RFQs/RFPs to delivery.

Job description

About M1 Composites

M1 Composites is a leader in the engineering, manufacturing, and repair of composite and sheet metal structures for the commercial and defence aviation industry. M1 is a trusted supplier to major airlines and government operators. Our team of highly specialized engineers and technicians have the chance to work on a wide range of aircraft types. This gives them a unique and exciting experience within the industry.

Purpose

The Customer Account Manager is the principal point of contact for the customer, oversees the contractual obligations and manages customer satisfaction. The role comes with a lot of exposure in the company and beyond when called upon to lead RFPs/RFQs.

Objectives

• Managing repair, manufacturing and engineering projects from RFQs/RFPs to delivery.
• Increasing the volume of business with existing clients and upsell.