Customer Account Coordinator

XTL Transport Inc.; Toronto; On-site; CAD 55,000 - 70,000; Full time

Job summary

XTL Transport Inc. in Toronto, Ontario, is seeking a Customer Account Coordinator to support daily logistics, data accuracy, and client service. The role requires bilingual communication and strong attention to OH&S.

You will manage customer data, run reports, coordinate with operations, and help maintain accounts from order receipt to invoicing. A background in distribution centers and familiarity with WMS (AS400 optional) are assets.

Qualifications

• Bilingual (oral and written) is required.
• WMS systems knowledge is preferred; AS400 is an asset.
• Strong communication and excellent customer service skills.
• Experience in a distribution center and similar roles preferred.
• CTPAT sensitivity requires background check.

Responsibilities

• Data entry for transaction creation (receiving/shipping).
• Create and modify customer account data.
• Maintain a positive relationship with customers.
• Update customer profiles and track accounts.
• Run reports as required.
• Communicate customer requests to operations.
• Follow up with customers regularly.
• Verify transactions and ensure invoicing accuracy in the system.

Skills

Bilingual (oral & written)

WMS systems

Communication skills

Customer service

OH&S awareness

Distribution center experience

Experience in similar position

CTPAT background check

Job description

Summary

XTL Transport Inc., a well-established company in the Transportation, Logistics and Warehousing-Distribution field, is looking for a Customer Account Coordinator to join our team. The ideal candidate is a safety, quality and team player. If you are looking for a stable job with a vital company, if you meet the employment criteria, XTL Transport Inc. is the place for you!

Responsibilities

1. Main tasks
   • Data entry for transaction creation (receiving/shipping).
   • Create and modify customer account data.
   • Maintain a positive relationship with customers.
   • Update customer profiles and track accounts.
   • Run reports as required.
2. Communication & support
   • Communicate customer requests to operations.
   • Follow up with customers on a regular basis.
   • Follow‑up with the operations department to ensure that all relevant documents are accurate (products received and products shipped)
3. Validation and follow‑up
   • Validate that all transactions are correct and complete.
   • Verify that transactions and services are correctly entered into the system and invoiced.
4. Skills & Abilities
   • Knowledge and mastery of WMS systems (AS400 an asset).
   • Good communication and explanation skills.
   • CTPAT sensitive position - subject to a criminal record search.
   • Experience in a distribution centre environment (asset).
   • Experience in a similar position.
   • Bilingual (oral and written).
   • Excellent customer service skills.
5. Resolution of problems and initiative
   • Sense of initiative and autonomy.
   • Ability to communicate with various stakeholders.
   • Ability to determine the management of priorities.
   • Ability to work under pressure and handle several files simultaneously.
   • Ability to be flexible to adapt to changing work priorities.
6. Work Environment
   • Be sensitive to the importance of Occupational Health and Safety.
   • Have a positive and determined attitude.
   • Team oriented

Shift Available: Mon - Fri: 8am - 5pm

You’ll find your place at XTL!

To learn more about our job opportunities, visit our website: www.xtl.com/en

XTL is an equal opportunity employer and embraces workplace diversity. All applications are considered equally regardless of whether they are submitted by a woman, a man, a member of a visible minority, an Indigenous person, or a person with a disability. Masculine terms are used solely for simplification.

We encourage all interested individuals to apply, but only those selected for an interview will be contacted.