Customer Service & Operations Coordinator

XTL Transport, Logistics, Distribution; Vaudreuil-Dorion; On-site; CAD 55,000 - 70,000; Full time

Benefits offered by this job

100% employer-paid benefits after 3 mo

Group RRSP with employer contributions

Competitive salary

Job summary

XTL Transport, Logistics, Distribution in Vaudreuil-Dorion is seeking a Customer Service & Operations Coordinator to coordinate cross-border and domestic deliveries. You will monitor orders, communicate with drivers and customers, and support operations to ensure timely, accurate service.

Ideal candidates have 2+ years in trucking customer service, strong French/English communication, and proficiency with dispatch tools.

Qualifications

• Two years of customer service experience in trucking/transportation.
• Fluent in English and French (written and spoken).
• Experience with dispatch systems and learning new tech quickly.
• Good typing speed and high attention to detail.
• Strong knowledge of geography and routes.

Responsibilities

• Gather and analyze customer requirements to understand expectations and constraints.
• Coordinate deliveries and freight transfers between branches to meet customer needs.
• Maintain clear communication with customers, branches, and internal teams.
• Track orders, manage issues, and promptly communicate changes to customers.
• Collaborate with departments to tailor solutions for customer requests.

Skills

Customer service

Bilingual English/French

Dispatch knowledge

Typing speed

Geography knowledge

Prioritization under pressure

Tools

AS400

TMS

Job description

Location: Vaudreuil-Dorion, Quebec

Schedule: On-site | Sunday to Thursday, 9:00 a.m. to 6:00 p.m.

XTL Transport is seeking a Customer Service & Operations Coordinator to join our Operations team. This role is essential to ensuring the efficient coordination of both cross-border and domestic deliveries. We are looking for a proactive, detail-oriented individual with experience in transportation operations management.

Key Responsibilities

• Gather and analyze customer requirements to understand their expectations, priorities, and delivery constraints.
• Coordinate deliveries and freight transfers between branches to effectively meet customer needs.
• Maintain clear and proactive communication with customers, branch locations, and internal teams throughout the process.
• Track orders and deliveries, manage unforeseen issues, and promptly communicate any changes to customers.
• Collaborate with various departments to develop solutions tailored to specific customer requests.
• Ensure that every delivery meets agreed-upon expectations and contributes to a positive customer experience.
• Maintain a customer-focused approach by delivering professional, personalized, and efficient service aimed at customer satisfaction and retention.
• Monitor and process operational emails in real time.
• Manage dispatch operations, including real-time assignment changes and system updates.
• Communicate effectively with drivers regarding their deliveries.
• Ensure compliance with driver Hours of Service (HOS) regulations.
• Support customers and internal teams by providing timely updates and resolving issues.
• Utilize a Transportation Management System (TMS); experience with AS400 is considered an asset.
• Contribute to the development and adherence of operational procedures.

Requirements

• Minimum of 2 years of customer service experience in the trucking or transportation industry.
• Excellent command of both French and English (required).
• Knowledge of dispatch systems and ability to quickly learn new technologies.
• Excellent typing speed and strong attention to detail.
• Good knowledge of geography and transportation routes.
• Ability to prioritize tasks and perform effectively under pressure.
• Resourceful, self-motivated, and highly organized.

Work Environment & Benefits

• Fast-paced, dynamic, team-oriented work environment.
• 100% employer-paid benefits after 3 months.
• Group RRSP with employer contributions.
• Competitive salary.

This is a full-time, permanent, on-site position.

XTL is an equal opportunity employer that embraces diversity in the workplace. All applications are given equal consideration, regardless of whether they are submitted by a woman, a man, a member of a visible minority, an Indigenous person, or a person with a disability. The masculine form is used solely to simplify the text.

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