Customer Account Coordinator

XTL Transport, Logistics, Distribution; Toronto; On-site; CAD 42,000 - 58,000; Full time

Job summary

XTL Transport Inc. in Toronto, Ontario, is seeking a Customer Account Coordinator to join our team. The ideal candidate will be a safety-conscious, quality-driven team player who maintains strong relationships with customers.

Responsibilities include data entry for transactions, updating customer data, and generating reports. A bilingual communicator with experience in distribution centers is preferred; CTPAT background check may apply. Mon–Fri, 8am–5pm.

Qualifications

• Bilingual (oral and written) with strong communication.
• Experience in a distribution center environment.
• Experience in a similar position.
• Knowledge of WMS systems; AS400 is an asset.
• CTPAT sensitive position; background check required.
• Excellent customer service skills.

Responsibilities

• Data entry for transaction creation (receiving/shipping).
• Create and modify customer account data.
• Maintain a positive relationship with customers.
• Update customer profiles and track accounts.
• Run reports as required.
• Communicate customer requests to operations.
• Follow up with customers regularly.
• Ensure transactions are correctly entered into the system and invoiced.

Skills

Bilingual (oral and written)

Communication skills

Customer service

WMS systems (AS400)

Distribution center experience

Experience in a similar role

Tools

AS400

Job description

Summary: XTL Transport Inc., a well-established company in the Transportation, Logistics and Warehousing-Distribution field, is looking for a Customer Account Coordinator to join our team. The ideal candidate is a safety, quality and team player. If you are looking for a stable job with a vital company, if you meet the employment criteria, XTL Transport Inc. is the place for you!

Responsibilities:

1. Main tasks

• Data entry for transaction creation (receiving/shipping).
• Create and modify customer account data.
• Maintain a positive relationship with customers.
• Update customer profiles and track accounts.
• Run reports as required.

2. Communication & support

• Communicate customer requests to operations.
• Follow up with customers on a regular basis.
• Follow-up with the operations department to ensure that all relevant documents are accurate (products received and products shipped)

3. Validation and follow-up

• Validate that all transactions are correct and complete.
• Verify that transactions and services are correctly entered into the system and invoiced.

4. Skills & Abilities

• Knowledge and mastery of WMS systems (AS400 an asset).
• Good communication and explanation skills.
• CTPAT sensitive position - subject to a criminal record search.
• Experience in a distribution center environment (asset).
• Experience in a similar position.
• Bilingual (oral and written).
• Excellent customer service skills.

5. Resolution of problems and initiative

• Sense of initiative and autonomy.
• Ability to communicate with various stakeholders.
• Ability to determine the management of priorities.
• Ability to work under pressure and handle several files simultaneously.
• Ability to be flexible to adapt to changing work priorities.

6. Work Environment

• Be sensitive to the importance of Occupational Health and Safety.
• Have a positive and determined attitude.
• Team oriented

Shift Available: Mon - Fri: 8am - 5pm

You’ll find your place at XTL!

To learn more about our job opportunities, visit our website: www.xtl.com/en

XTL is an equal opportunity employer and embraces workplace diversity. All applications are considered equally regardless of whether they are submitted by a woman, a man, a member of a visible minority, an Indigenous person, or a person with a disability. Masculine terms are used solely for simplification.

We encourage all interested individuals to apply, but only those selected for an interview will be contacted.

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