Customer Account Coordinator

XTL Transport Inc.; Canada; On-site; CAD 42,000 - 62,000; Full time

Job summary

XTL Transport Inc. is seeking a Customer Account Coordinator in Canada to maintain accurate customer data and relationships. This role involves data entry for transactions, updating customer profiles, and generating routine reports to support operations.

The ideal candidate is bilingual (English/French), has strong customer service skills, and prior experience with WMS systems or AS400. A background in a distribution center is considered an asset, and the position requires collaboration with

Qualifications

• Bilingual (oral and written) in English and French.
• Knowledge and experience with WMS systems is preferred.
• Experience in a distribution center environment is an asset.
• Experience in a similar position is preferred.
• Excellent customer service and communication skills.

Responsibilities

• Data entry for transaction creation (receiving/shipping) and updating customer accounts.
• Maintain positive relationships with customers and update profiles; run reports as needed.
• Communicate customer requests to operations and follow up regularly.
• Validate transactions and ensure correct invoicing in the system.

Skills

WMS systems

Bilingual (English/French)

Data entry

Customer service

Communication

Tools

AS400

Job description

Summary: XTL Transport Inc., a well-established company in the Transportation, Logistics and Warehousing-Distribution field, is looking for a Customer Account Coordinator to join our team. The ideal candidate is a safety, quality and team player. If you are looking for a stable job with a vital company, if you meet the employment criteria, XTL Transport Inc. is the place for you!

Responsibilities:

1. Main tasks

• Data entry for transaction creation (receiving/shipping).
• Create and modify customer account data.
• Maintain a positive relationship with customers.
• Update customer profiles and track accounts.
• Run reports as required.

2. Communication & support

• Communicate customer requests to operations.
• Follow up with customers on a regular basis.
• Follow-up with the operations department to ensure that all relevant documents are accurate (products received and products shipped)

3. Validation and follow-up

• Validate that all transactions are correct and complete.
• Verify that transactions and services are correctly entered into the system and invoiced.

4. Skills & Abilities

• Knowledge and mastery of WMS systems (AS400 an asset).
• Good communication and explanation skills.
• CTPAT sensitive position - subject to a criminal record search.
• Experience in a distribution center environment (asset).
• Experience in a similar position.
• Bilingual (oral and written).
• Excellent customer service skills.

5. Resolution of problems and initiative

• Sense of initiative and autonomy.
• Ability to communicate with various stakeholders.
• Ability to determine the management of priorities.
• Ability to work under pressure and handle several files simultaneously.
• Ability to be flexible to adapt to changing work priorities.

6. Work Environment

• Be sensitive to the importance of Occupational Health and Safety.
• Have a positive and determined attitude.
• Team oriented

Shift Available: Mon - Fri: 8am - 5pm

You’ll find your place at XTL!

To learn more about our job opportunities, visit our website: www.xtl.com/en

XTL is an equal opportunity employer and embraces workplace diversity. All applications are considered equally regardless of whether they are submitted by a woman, a man, a member of a visible minority, an Indigenous person, or a person with a disability. Masculine terms are used solely for simplification.

We encourage all interested individuals to apply, but only those selected for an interview will be contacted.

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