Customer Account Coordinator

XTL TRANSPORT INC.; Toronto; On-site; CAD 55,000 - 65,000; Full time

Job summary

XTL Transport Inc. is seeking a Customer Account Coordinator to join our logistics team in Toronto. The role focuses on accurate data entry, account maintenance, and strong customer service to keep operations aligned with customer needs.

The ideal candidate will maintain positive relationships, update customer profiles, and generate reports while coordinating with operations to ensure accurate documentation and invoicing. Bilingual abilities are valued.

Qualifications

• Knowledge of WMS systems; AS400 is a plus.
• Strong verbal and written communication abilities.
• CTPAT sensitive position requiring background check.
• Experience in a distribution center environment preferred.
• Previous experience in a similar role considered an asset.
• Bilingual in English and French is desirable.
• Excellent customer service skills.

Responsibilities

• Data entry for transaction creation (receiving/shipping).
• Create and modify customer account data.
• Maintain positive relationships with customers.
• Update customer profiles and track accounts.
• Run reports as required.
• Communicate customer requests to operations.
• Follow up with customers regularly.
• Coordinate with operations to ensure documents are accurate.
• Validate transactions and ensure proper invoicing.

Skills

WMS systems knowledge

Communication skills

CTPAT clearance

Distribution center experience

Experience in similar role

Bilingual

Customer service

Job description

Summary:

XTL Transport Inc., a well-established company in the Transportation, Logistics and Warehousing-Distribution field, is looking for a Customer Account Coordinator to join our team. The ideal candidate is a safety, quality and team player. If you are looking for a stable job with a vital company, if you meet the employment criteria, XTL Transport Inc. is the place for you!

Responsibilities:

1. Main tasks

• Data entry for transaction creation (receiving/shipping).


• Create and modify customer account data


• Maintain a positive relationship with customers


• Update customer profiles and track accounts.


• Run reports as required

2. Communication & support

• Communicate customer requests to operations.


• Follow up with customers on a regular basis


• Follow-up with the operations department to ensure that all relevant documents are accurate (products received and products shipped)

3. Validation and follow-up

• Validate that all transactions are correct and complete


• Verify that transactions and services are correctly entered into the system and invoiced

4.Skills & Abilities

• Knowledge and mastery of WMS systems (AS400 an asset)


• Good communication and explanation skills


• CTPAT sensitive position - subject to a criminal record search


• Experience in a distribution center environment (asset)


• Experience in a similar position


• Bilingual (oral and written)


• Excellent customer service skills

5. Resolution of problems and initiative

• Sense of initiative and autonomy


• Ability to communicate with various stakeholders


• Ability to determine the management of priorities


• Ability to work under pressure and handle several files simultaneously


• Ability to be flexible to adapt to changing work priorities

6. Work Environment

• Be sensitive to the importance of Occupational Health and Safety.


• Have a positive and determined attitude.


• Team oriented

Shift Available: Mon - Fri: 8am - 5pm

You’ll find your place at XTL!

XTL is an equal opportunity employer and embraces workplace diversity. All applications are considered equally regardless of whether they are submitted by a woman, a man, a member of a visible minority, an Indigenous person, or a person with a disability. Masculine terms are used solely for simplification.

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