Custodial Workload & Training Specialist

The University of British Columbia; Vancouver; On-site; CAD 67,000 - 72,000; Full time

Job summary

UBC Facilities provides comprehensive facilities maintenance, operations, and renovation services for lands and buildings owned by the University of British Columbia. The Custodial Services unit delivers cleaning and waste removal, door security, and support for events and ceremonies.

The Custodial Workload & Training Specialist trains all custodial staff, creates detailed work schedules, and coordinates 24/7 operations across days, evenings, nights, and weekends.

Qualifications

• Responsible for training all new custodial staff and for producing accurate work schedules.
• Produces detailed work schedules for Building Service Workers.
• Works rotating shifts including days, evenings, nights and weekends.

Responsibilities

• Training: Responsible for training all new M&P and Custodial Services staff on custodial processes and safety.
• Scheduling: Accumulates and collates custodial space inventory; develops and evaluates work schedules to meet commitments.
• Reviews schedules for space inventory and staffing, and suggests adjustments to Director - Custodial Services.

Job description

Job Title

Custodial Workload & Training Specialist

Job Category

CUPE 116

Job Profile

CUPE 116 Salaried - Custodial Scheduler

Job Family Group

Staff - Union

Department

Custodial Services | Facilities

Compensation Range

$5,984.00 - $6,422.00 CAD Monthly

Job End Date

Ongoing

Posting End Date

November 10, 2026

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

please note: the primary shift is Monday to Friday, 7 am- 3 pm

Job Description Summary

UBC Facilities provides comprehensive facilities maintenance, operations, and renovation services for lands and buildings owned by the University of British Columbia. The Custodial Services unit provides cleaning and waste removal services and locking and unlocking of exterior doors, as well as providing support for University functions and events including final exams and Congregation ceremonies.

Our vision is to be a high-performance team of empowered facilities professionals, dedicated to service excellence, recognized widely for leadership in sustainable facilities stewardship, and integral to the success of the University of British Columbia as it aspires to be one of the world's best universities.

The Custodial Services team operates 24/7 with staff working days, afternoons, nights, and weekend shifts.

The Custodial Workload & Training Specialist is responsible for the training and orientation of all new custodial employees and for producing accurate work schedules for all Building Service Workers in the unit. The Custodial Workload & Training Specialist plans, organizes, evaluates, and provides classroom and hands-on training and follows up with an evaluation of the new hires' and existing employees' proficiency in the learned tasks. The Custodial Workload & Training Specialist is also responsible for producing detailed work schedules based on the university's chosen approach to workloading and in line with the agreed-upon APPA (or other) cleaning body standards.

This position works rotating shifts including days, evenings, nights, and weekends as required. It is typical to be assigned to one home shift but will be required to work other shifts as needed from time to time.

Organizational Status

The Custodial Workload & Training Specialist reports to the Director, Custodial Services and liaises on a regular basis with Custodial & Team Managers, Facilities Manager, Operations Manager, Head Service Workers, Building Service Workers as well as Staff, Students and Faculty members at the University.

Work Performed

Training:

Responsible for training all new M&P and Custodial Services staff on custodial processes and procedures; cleaning and floor maintenance chemicals and equipment. The Custodial Services unit involves a 24/7 operation. If additional training or work performance concerns are raised, the Scheduler is responsible for working with the affected employee on a one-on-one or group basis.

Ensures all staff adhere to relevant safety and administrative policies and procedures

Provides training by proxy by creating content for distribution at weekly crew talks.

Creates content for training of staff in line with the formats for content delivery as chosen by the university, which may consist of online delivery, in-person delivery, training manual, or other.

Scheduling:

Accumulates and collates custodial assigned space inventory of campus facilities; identifies and communicates staffing needs, develops and evaluates custodial work schedules to meet departmental commitments and user requirements consistent with Custodial Department's processes and procedures

Executes quality assurance audits to validate the success, feasibility, and training needs required to sustain the standard of cleaning identified for the assignments created to maintain campus spaces.

Reviews work schedules on an ongoing basis to ensure space inventory and assignment is effective and current; when necessary, works with staff to improve efficiency and effectiveness.

Summarizes staffing issues, including shortfalls, and recommends to the Director - Custodial Services, Managers, and Head Service workers appropriate adjustments in staffing.

Reviews current routes, servicing, and building content to ensure space inventory and assignments are effective and current in the central database.

Reviews and prepares reports for budget preparations, staffing projections, and equipment purchases.

Investigates and participates in the review and testing of custodial equipment, chemicals, and methodologies and participates in the functional training of Building Service Workers.

Responsible fo