Custodial Workload & Training Specialist

UBC; Vancouver; On-site; CAD 67,000 - 72,000; Full time

Job summary

UBC Facilities seeks a Custodial Workload & Training Specialist to lead training for all new custodial staff and to produce accurate work schedules for Building Service Workers. This role supports 24/7 operations with rotating days, evenings, nights and weekends, ensuring compliance with APPA or other cleaning standards.

The successful candidate will develop training content, supervise onboarding, conduct QA, and collaborate with Custodial Services leadership to optimize staffing and space

Qualifications

• Certificate in Building Service Management or high school + 5 years related experience.
• Experience with custodial services scheduling and training.
• Familiarity with safety policies and SOPs/SWPs.

Responsibilities

• Train all new M&P and Custodial Services staff on custodial processes and safety.
• Develop and maintain detailed work schedules for Building Service Workers.
• Perform quality assurance audits to validate cleaning standards.
• Maintain and update SOPs and SWPs in collaboration with management.
• Communicate staffing plans and scheduling needs to Custodial Services leadership.

Skills

Training and onboarding

Staff scheduling

Quality audits

Safety procedures

Communication

Education

Certificate in Building Service Management

High school diploma

Job description

Job Title Custodial Workload & Training Specialist

Job Category CUPE 116

Job Profile CUPE 116 Salaried - Custodial Scheduler

Job Family Group Staff - Union

Department Custodial Services | Facilities

Compensation Range $5,984.00 - $6,422.00 CAD Monthly

Job End Date Ongoing

Posting End Date November 10, 2026

Note: Applications will be accepted until 11:59 PM on the Posting End Date. Please note: the primary shift is Monday to Friday, 7 am- 3 pm

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff, and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Description Summary UBC Facilities provides comprehensive facilities maintenance, operations, and renovation services for lands and buildings owned by the University of British Columbia. The Custodial Services unit provides cleaning and waste removal services and locking and unlocking of exterior doors, as well as providing support for University functions and events including final exams and Congregation ceremonies. Our vision is to be a high-performance team of empowered facilities professionals, dedicated to service excellence, recognized widely for leadership in sustainable facilities stewardship, and integral to the success of the University of British Columbia as it aspires to be one of the world’s best universities.

The Custodial Services team operates 24/7 with staff working days, afternoons, nights, and weekend shifts. The Custodial Workload & Training Specialist is responsible for the training and orientation of all new custodial employees and for producing accurate work schedules for all Building Service Workers in the unit. The Custodial Workload & Training Specialist plans, organizes, evaluates, and provides classroom and hands-on training and follows up with an evaluation of the new hires' and existing employees' proficiency in the learned tasks. The Custodial Workload & Training Specialist is also responsible for producing detailed work schedules based on the university's chosen approach to workloading and in line with the agreed-upon APPA (or other) cleaning body standards. This position works rotating shifts including days, evenings, nights, and weekends as required. It is typical to be assigned to one home shift but will be required to work other shifts as needed from time to time.

Organizational Status The Custodial Workload & Training Specialist reports to the Director, Custodial Services and liaises on a regular basis with Custodial & Team Managers, Facilities Manager, Operations Manager, Head Service Workers, Building Service Workers as well as Staff, Students and Faculty members at the University.

Training

• Responsible for training all new M&P and Custodial Services staff on custodial processes and procedures; cleaning and floor maintenance chemicals and equipment.
• The Custodial Services unit involves a 24/7 operation.
• If additional training or work performance concerns are raised, the Scheduler is responsible for working with the affected employee on a one-on-one or group basis.
• Ensures all staff adhere to relevant safety and administrative policies and procedures.
• Provides training by proxy by creating content for distribution at weekly crew talks.
• Creates content for training of staff in line with the formats for content delivery as chosen by the university, which may consist of online delivery, in-person delivery, training manual, or other.

Scheduling

• Accumulates and collates custodial assigned space inventory of campus facilities; identifies and communicates staffing needs, develops and evaluates custodial work schedules to meet departmental commitments and user requirements consistent with Custodial Department's processes and procedures.
• Executes quality assurance audits to validate the success, feasibility, and training needs required to sustain the standard of cleaning identified for the assignments created to maintain campus spaces.
• Reviews work schedules on an ongoing basis to ensure space inventory and assignment is effective and current; when necessary, works with staff to improve efficiency and effectiveness.
• Summarizes staffing issues, including shortfalls, and recommends to the Director - Custodial Services, Managers, and Head Service workers appropriate adjustments in staffing.
• Reviews current routes, servicing, and building content to ensure space inventory and assignments are effective and current in the central database.
• Reviews and prepares reports for budget preparations, staffing projections, and equipment purchases.
• Investigates and participates in the review and testing of custodial equipment, chemicals, and methodologies and participates in the functional training of Building Service Workers.
• Responsible for administrative activities for the Custodial Offices as required, including, but not limited to, responding to user requests, and acting as liaison with campus department inquiries, maintaining inventory of uniform equipment as required.
• Maintains records of material safety data sheets; maintains records of standard operating procedures (SOPs) and safe work procedures (SWPs); collaborates with Operations Managers and the Custodial Services Joint Occupational Health and Safety Committee on requests for updates to SOPS and SWPs in line with training content provided to staff.
• Participates actively in various special projects, such as classroom enhancement projects and changes to flooring materials.
• Communicates updated maintenance plans to the unit.
• Creates and maintains schedules for annual projects such as floorwork and/or carpet cleaning.
• Relieves Head Service Workers as required.
• Carries out any other related duties as required in keeping with the qualifications and requirements of positions in this classification.

Consequence of Error/Judgement

Makes decisions regarding the scheduling of staff and establishing priorities.

Makes decisions regarding the training of new staff and evaluates proficiency in performing tasks and carrying out processes and procedures.

Inappropriate decisions may impact the service provided and may create a negative perception of the University.

Supervision Received

Works under general supervision from the Director - Custodial Services in accordance with established policies, procedures, guidelines, and standards. May be required to work under close supervision and specific guidelines on assigned projects.

Supervision Given

None.

Minimum Qualifications

Certificate in Building Service Management or completion of high school and a minimum of five years of related experience or an equivalent combination of education and experience.

Expectations for all UBC employees

• - Willingness to respect diverse perspectives, including perspectives in conflict with one’s own;
• - Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.

Are you ready to embrace the future together? Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, and/or Indigenous person. All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority. If you have any accommodation or accessibility needs during the job application process, please contact the Centre for Workplace Accessibility at [e-mail].