Custodial Supervisor

West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel); Edmonton; On-site; CAD 24,000 - 34,000; Full time

Job summary

West Edmonton Mall Parks & Attractions is seeking a Custodial Supervisor to lead the Parks Custodial Department, oversee Head Custodians and Custodians, and ensure cleanliness standards across all attractions. The role includes a hands-on contribution to ice maintenance at the Ice Palace and staff management during shifts.

The ideal candidate has 3+ years of supervisory custodial experience, strong problem-solving and communication skills, and a focus on safety and customer service.

Qualifications

• Minimum 3 years of supervisory experience in custodial or cleaning management.
• Strong problem-solving, communication, and crisis management skills.
• Excellent interpersonal and customer service skills, with a keen eye for detail.

Responsibilities

• Supervising, coordinating, and directing the activities of custodial staff, ensuring daily cleaning duties meet standards.
• Overseeing on-floor routines and completion of cleaning activities to meet cleanliness standards.
• Acts as leader and mentor, providing training and development for staff performance.
• Monitor facility quality control and staff productivity, ensuring safe use of equipment and supplies.
• Ensure inventory of cleaning products is stocked and used cost-effectively.
• Enforce adherence to Occupational Health and Safety policies.
• Conduct employee performance evaluations and manage disciplinary actions when needed.
• Assist in maintenance deficiencies in Parks & Attractions.
• Hands-on role in ice maintenance and staff management at the Ice Palace.
• Maintain prompt and clear email communication with staff and other departments.
• Undertake cleaning duties as required and carry company cell phone for shift communications.

Skills

Supervisory experience

Problem-solving

Communication

Crisis management

Interpersonal skills

Job description

The Custodial Supervisor is responsible for managing the daily operations of the Parks Custodial Department at West Edmonton Mall Parks & Attractions. This role focuses on overseeing custodial staff, including Head Custodians and Custodians, ensuring adherence to cleanliness standards, and supporting operational needs within the department. This position will also involve a hands‑on role in ice maintenance and staff management at the Ice Palace.

PRIMARY RESPONSIBILITIES:

• Supervising, coordinating, and directing the activities of custodial staff, including Head Custodians and Custodians, ensuring daily cleaning duties are performed to departmental standards across all Parks & Attractions.
• Overseeing on‑floor routines, specific tasks, and completion of cleaning activities to consistently meet cleanliness standards.
• Acting as a leader and mentor to custodial staff, providing training and development to ensure effective performance and adherence to departmental expectations.
• Monitoring facility quality control and staff productivity, ensuring the safe and effective use of cleaning equipment, supplies, and materials.
• Ensuring inventory of cleaning products and supplies is well‑stocked and utilized cost‑effectively.
• Enforcing adherence to West Edmonton Mall Occupational Health and Safety policies, procedures, and standards.
• Conducting employee performance evaluations and managing disciplinary actions when necessary.
• Assisting in monitoring and addressing maintenance deficiencies in Parks & Attractions.
• Taking a hands‑on role in ice maintenance and staff management at the Ice Palace.
• Maintaining prompt and clear email communication to respond to inquiries, provide updates, and coordinate with staff and other departments.
• Undertaking cleaning duties as required and assigned.
• Carrying a company cell phone to respond to inquiries and communicate with staff during shifts.

DESIRED QUALIFICATIONS:

• Minimum of 3 years of supervisory experience in custodial or cleaning management, ideally in large‑scale facilities.
• Strong problem‑solving, communication, and crisis management skills.
• Excellent interpersonal and customer service skills, with a keen eye for detail.

TERMS OF EMPLOYMENT:

• This is a full‑time or part‑time hourly position that requires flexible availability, including days, evenings and weekends.
• This position has a starting wage of $21.00/hour.
• This position requires the candidate to pass a basic security clearance.